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Senior Product Manager

PagerDuty

Olympia, WA

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JOB DETAILS
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Best Practices, Business Administration, Business-to-Business (B2B), Career Development, Cisco Network Systems, Cloud Computing, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, DevOps, Ecosystems, Enterprise Protection, Establish Priorities, Fortune 500 Customers, IT Service Management (ITSM), Identify Issues, Incident Management, Incident Response, Leadership, Machine Tool, On Call, Operations Management, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Design, Product Development, Product Management, Product Strategy, Production Systems, Programming Tools, Promotional Programs, Security Architecture, Software as a Service (SaaS), Succession Planning, System Operations, Team Lead/Manager, Technical Support, Telemetry, Usability Testing, User Experience Design (UXD), User Interface/Experience (UI/UX), Writing Skills
LOCATION
Olympia, WA
POSTED
30+ days ago
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty's Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we're building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. **Key Responsibilities** + Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments. + Lead product definition for the agentic layer of PagerDuty's automation platform - the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments. + Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low. + Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human. + Partner with AI/ML teams and external model providers to ensure PagerDuty's agentic experience is differentiated by domain - leveraging deep SRE context rather than generic automation. + Own the customer-facing surface of agentic authorization - ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models. + Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy. **Basic Qualifications** + 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred. + Deep fluency in the SRE and DevOps domain - you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems. + Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling. + Ability to think clearly about authorization models - you don't need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers. + Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers. + Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA. + Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences. + Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development + Track record of building positive working relationships with engineering, UX design and teams outside of product development + Passion for getting things done (and for things you haven't done, you are naturally curious, driven to learn, and unafraid to ask for help) + Strong customer empathy and a curiosity-driven approach to learning their needs. **Preferred Qualifications** + Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems. + Prior work with authorization frameworks. + Background at an observability, incident management, or ITSM company. + Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews). + Experience with connector/integration ecosystems or low-code/no-code builder products. + MBA a plus **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (https://careers.pagerduty.com/jobalerts) ! **Where we work** PagerDuty operates a hybrid work model with offices (https://careers.pagerduty.com/locations) in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits) . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (https://www.pagerduty.com/privacy-policy/) . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

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PagerDuty

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