Senior Product Manager, Relay Supply Product & Tech

It's no secret that Amazon relies on its technology to deliver millions of packages every day to its

customers - on time, with low cost. The Middle Mile Transportation Technology organization builds

complex software solutions that work across our vendors, warehouses and carriers to optimize both time

& cost of getting the packages delivered. Our services already handle thousands of requests per second,

make business decisions impacting billions of dollars a year, integrate with a network of small and large

carriers, owner operators and drivers worldwide, manage business rules for millions of unique products,

and improve ordering and delivery experience for millions of online shoppers.

The Sr. Product Manager is responsible for defining the roadmap for delivering automated procurement

of capacity - orchestrating across multiple channels, supply types, demand profiles and region - to

minimize transportation cost and improve speed. The role will need to a build out an agentic

orchestration forward product suite that can reason across diverse procurement choices and act or

advise multiple downstream systems to take actions that overall mitigate cost, speed and risk of

conversion. This product suite will sit at the crossroads of several differing technologies and will be

tasked with unifying them and manage workflows across them which are owned across multiple teams.

To successfully execute, the Sr. Product Manager (PM) will define a robust decision framework that

allows for system unification and taking thousands of decisions every second, at scale. The role will own

this roadmap for all NA & EU Relay operations. To succeed in the role, the PM will need to develop

strong understanding underlying system architecture, varying optimization functions and work cross-

team to set up a coherent unification framework. The role will interface directly with leaders across

multiple ATS orgs during business and product reviews and will help design product strategy during high

visibility settings during High Volume Events (HVEs).

Key job responsibilities

Communicate and collaborate cross-functionally across multiple teams in operations, technology

and planning to define strategic roadmaps while keeping the impact of the solution to all

stakeholders in mind.

End-to-end ownership of requirements gathering documentation, planning, and implementation

of cost-effective solutions for Amazon transportation network.

Own complete 0-1 product development and roadmap ownership, own product design and

delivery through dedicated tech team.

Designing and implementing feedback mechanisms to drive performance and cost improvement

in processes.

Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable,

and sustainable solutions for the future.

Monitor product metrics across nodes and analyze their drivers to determine the level and type

of engagement required based on the risk to customer experience and utilization of technology.

About the team

The team currently consists of Product Managers, Program Managers and Business Analysts focused on a

suite of products optimizing pricing, procurement, orchestration and automation of capacity

procurement for Middle Mile Transportation across NA & EU. This is a distributed team with members

based out of Bellevue, Nashville and Atlanta.