Senior Product Manager - Tech, Content Orchestration, Fire TV Experience

Amazon.com Inc

Sunnyvale, CA

JOB DETAILS
SKILLS
Advertising, Agile Programming Methodologies, Amazon Alexa, Artificial Intelligence (AI), Best Practices, Business Intelligence, Content Management, Content Ranking, Customer Experience, Customer Satisfaction, Data Science, Establish Priorities, Localization, Metrics, Product Management, Product Strategy, Team Lead/Manager, Technical Writing
LOCATION
Sunnyvale, CA
POSTED
30+ days ago

Fire TV is transforming how millions of customers discover and engage with entertainment content every day. We"re bringing TV into the AI era making personalization the heartbeat of how customers experience their living room, and ensuring every surface they touch feels built for them.

We are seeking a Senior Product Manager - Tech to lead Broad Personalization and Re-engagement on Fire TV. In this role, you will own the strategy and customer experience for how Fire TV organizes and ranks content across the home screen and beyond the systems that decide what customers see first, what they return to, and what they never have to search for again. You will drive the vision for content orchestration, re-engagement and broad personalization features.

This role requires expertise in personalization and recommendation systems, a strong instinct for customer experience across large catalogs, and a proven track record of shipping ranking and re-engagement products at global scale. You will partner with data science, engineering, design, Prime Video, Alexa, advertising, and content partners to define what "personal" means on Fire TV and to carry that standard across every surface in the organization.

Key job responsibilities

  • Own the long-term product vision and strategy for organic page content ranking across Fire TV surfaces.
  • Hold the bar for content row ranking across the org establish best practices, lead cross-team reviews, and ensure new surfaces meet a consistent quality standard before they ship.
  • Partner with BI on measurement frameworks for content surface performance, ensuring we have the right signals to evaluate ranking quality and customer impact.
  • Lead the strategy for the re-engagement features and the technical system that collects watch history and other signals from partners.
  • Ensure broad personalization features scale globally with appropriate localization, closing the gap between US and international customer experiences.
  • Translate complex strategies into clear product requirements, user stories, and technical specifications.
  • Manage prioritization and trade-offs among customer experience, technical complexity, performance, and business impact.
  • Own key metrics including re-engagement, content discovery success rates, and customer satisfaction.
  • Stay at the forefront of AI/ML advancements in ranking, recommendation systems, and content intelligence.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles