Job Description
Ring SMB team is looking for a Senior Product Manager - Technical to lead the product strategy and execution for our growing Small & Medium Business (SMB). You"ll own the end-to-end product experience for how businesses manage their Ring security cameras - including multi-site management, web dashboard for SMBs and AI-native products that solve businesses' needs.
This role sits at the intersection of security hardware, software platforms, and emerging AI capabilities. You"ll define how business owners and their teams interact with Ring"s security products across mobile and web, driving features from concept through scaled rollout. If you"re passionate about solving complex product problems for underserved customer segments and thrive in ambiguous, fast-moving environments, we"d love to talk to you.
Key job responsibilities
- Own the product strategy and roadmap for SMBs - defining the north star vision and experiences for business customers on the Ring app; developing a strong understanding of business customer needs and building 0 to 1 products that address those needs.
- Define the vision and phased rollout plan for Ring"s business web experience, enabling multi-location management at scale
- Drive product requirements for AI-powered features tailored to business customers that solve core operating pain points for business owners, leveraging Ring Appstore
- Own the product direction for an AI-powered device recommendation and advisory experience, guiding it from prototype to customer launch
- Partner with engineering, UX design, and platform teams to write PRDs, define success metrics, and ship features on a regular mobile app release cadence
- Deeply understand SMB customer needs through data analysis, customer research, and competitive intelligence; translate insights into compelling product requirements and prioritization decisions
- Engage with system architecture discussions, understand platform dependencies and trade-offs, and make informed technical decisions that balance speed, quality, and scalability
- Coordinate cross-team workstreams spanning mobile, web, cloud, and third-party integrations
Numbers & Facts
| Location | Bellevue, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Artificial Intelligence (AI)unmatched
- Business Portalunmatched
- Cadenceunmatched
- Cloud Computingunmatched
- Competitive Analysis/Strategyunmatched
- Competitive Researchunmatched
- Customer Experienceunmatched
- Customer/Client Researchunmatched
- Data Analysisunmatched
- Establish Prioritiesunmatched
- Market Segmentationunmatched
- Metricsunmatched
- Mobile Applicationsunmatched
- Mobile Devicesunmatched
- Needs Assessmentunmatched
- Problem Solving Skillsunmatched
- Product Managementunmatched
- Product Planningunmatched
- Product Requirements Document (PRD)unmatched
- Product Strategyunmatched
- Prototypingunmatched
- Reporting Dashboardsunmatched
- Security Monitoringunmatched
- Security Softwareunmatched
- Small Businessunmatched
- System Architectureunmatched
- User Experience Design (UXD)unmatched
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