Job Description
Amazon"s Same-Day delivery program is one of the fastest-growing delivery experiences in the world, delighting tens of millions of customers with ultra-fast fulfillment across thousands of cities. On the Speed team, we"re redefining what "fast" means for customers - pioneering new ways to surface speed, incentivize basket-building behavior, and create compelling customer experiences that drive adoption of Same-Day delivery at scale.
We are looking for a Senior Product Manager to own and drive the next generation of Same-Day customer experience - designing Speed post checkout customer experience across all Speed tiers. This is a high-visibility role with direct exposure to senior leadership, where you"ll shape strategy at the intersection of customer experience, and delivery intelligence.
Key job responsibilities
- Define the future of Speed post checkout end to end across every speed tier, translating bold product instincts into measurable impact for millions of customers daily.
- Accountability across direct and adjacent teams, you will work relentlessly to deliver our post checkout vision on time. You will lead from the front exercising technical decision rights, acting as point-guard, and eliminating blockers.
- You are customer-obsessed leader demonstrating high-judgment across high-autonomy work to deliver the best Speed post checkout experience
- Own end-to-end product strategy from customer insight through launch - including PRFAQ development, usability research, prototype validation, and iterative delivery with engineering and UX partners.
- Drive cross-functional alignment across multiple partner teams that scale across marketplaces.
- Think globally - designing experiences and architectures (front-end CX, back-end engines) that are extensible across US metros and international marketplaces.
- Influence roadmaps - translating customer experience requirements into engineering priorities, working with SDEs to balance speed-to-market with long-term scalability.
A day in the life
You"re solving extremely complex and broad problems, across all of Amazon. You"ll be engaging with some of the most senior leaders at Amazon. You"re working with a great tech team to improve an experience that many of your friends and family use regularly!
About the team
You will be working alongside highly customer obsessed world wide product team
Numbers & Facts
| Location | Bellevue, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
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