Senior Product Owner - Salesforce Experience

Humana

Olympia, WA(remote)

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JOB DETAILS

SALARY

$94,900–$130,500 Per Year

SKILLS

Affirmative Action, Agile Programming Methodologies, Backlog Prioritization, Brokerage, Case Management, Cloud Computing, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Customer/Client Research, Data Analysis, Data Modeling, Distribution Operations, Ecosystems, Establish Priorities, Finance, Genetics, Healthcare, Insurance, Insurance Regulations, Leadership, Licensing, Licensing Compliance, Medicaid, Medicare, Military, Onboarding, Operational Audit, Problem Solving Skills, Process Improvement, Product Backlog, Product Documentation, Product Management, Product Planning, Product Strategy, Quality Assurance, Regulatory Compliance, Rehabilitation Act, Reporting Dashboards, Requirements Validation/Verification, Salesforce.com, Scalable System Development, Scrum Project Management and Software Development, Sprint Planning, Sprint Retrospective, Standup Meetings, Team Player, Usage Analysis, Willing to Travel

LOCATION

Olympia, WA

POSTED

1 day ago

**Become a part of our caring community** The Salesforce Experience & CRM Product Owner will lead the strategy, vision, and delivery of broker-facing and internal platforms at Innovative Financial Group (IFG). This role is responsible for enhancing and expanding digital capabilities across the broker lifecycle using Salesforce Experience/Health Cloud and Salesforce CRM. The Product Owner will partner closely with engineering, broker operations, distribution, compliance, and business leaders to build scalable, user-friendly solutions that support onboarding, licensing, contracting, commissions, and operational workflows within the insurance brokerage ecosystem. Agile delivery excellence and deep platform expertise will be critical to success. The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. **Key Responsibilities** **Product Strategy & Roadmap** + Own and maintain the product roadmap and backlog for Salesforce Experience Cloud broker portals and Salesforce CRM functionality. + Define and prioritize features that support broker onboarding, licensing, contracting, credentialing, and commission visibility. + Gather business and user requirements and translate them into clear epics, user stories, and acceptance criteria. **Platform Delivery & Enhancements** + Lead development of broker self-service capabilities, including onboarding workflows, profile management, reporting, case management, and operational requests. + Collaborate with Salesforce architects, developers, QA, and cross-functional teams to deliver scalable and high-performing digital solutions. + Ensure solutions adhere to insurance regulatory, licensing, and compliance standards across all integrations and workflows. + Drive enhancements that improve broker experience, efficiency, and platform adoption. **Agile Delivery Leadership** + Lead Agile ceremonies including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives. + Ensure product increments deliver measurable value and align with business priorities and compliance requirements. + Manage cross-functional stakeholders, gather feedback, prioritize requests, and continuously improve delivery processes. **Data, Reporting & Analytics** + Partner with operations, distribution, and finance teams to enable dashboards, analytics, and operational reporting. + Support the design and optimization of data models and reporting structures within Salesforce. **Stakeholder & User Engagement** + Work closely with broker operations, compliance, distribution, and finance teams to identify digital opportunities. + Incorporate broker feedback, usage analytics, and qualitative insights to guide prioritization and product iterations. + Communicate product vision, roadmap progress, and upcoming releases to business partners and leadership. **Use your skills to make an impact** **Required Experience** + **5+ years** in Product Owner, Product Management, or similar roles. + **3+ years** working hands-on with Salesforce platforms, including: + Salesforce CRM + Salesforce Experience/Health Cloud + Experience supporting broker portals, agent platforms, or insurance distribution systems. + Strong background working within **Agile/Scrum** delivery teams. + Demonstrated experience building and managing product roadmaps, backlogs, and cross-functional delivery teams. + Proven ability to collaborate with engineering, architecture, QA, and business stakeholders. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-16-2026 **About us** About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com. ? **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

About the Company

Humana

INDUSTRY

Other/Not Classified

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