Senior Product Owner - Stored Value & Loyalty Solutions

Aramark

Philadelphia, PA

JOB DETAILS
SALARY
$70,000–$110,000 Per Year
SKILLS
Agile Programming Methodologies, Alliance/Partner Management, Application Programming Interface (API), Best Practices, Channel Strategies, Cross-Functional, Customer Relations, Detail Oriented, Ecosystems, Equal Employment Opportunity (EEO), Food and Beverage Industry, Hardware Configuration Management, Identify Issues, Loyalty Programs, Meal Plans, Organizational Skills, People Management, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Product Engineering, Product Management, Product Strategy, Project Execution, Project Planning, Project/Program Management, Radio Frequency Identification (RFID), Regulatory Requirements, Retail, Risk Analysis, System Integration (SI), Systems Administration/Management, Systems Scalability, Technology Sales, Time Management, Twitter, Vendor/Supplier Evaluation, Willing to Travel
LOCATION
Philadelphia, PA
POSTED
30+ days ago

Job Description

The Senior Product Owner of Stored Value & Loyalty systems is responsible for defining, delivering, and optimizing guest identity, engagement, and rewards capabilities across Point-of-Sale technology platforms. This role serves as the subject matter expert on Stored Value and Loyalty integrations, ensuring seamless interaction with POS systems and delivering scalable, high-impact solutions for client operations.

This individual operates at the intersection of product strategy, client engagement, and technical execution - owning the end-to-end lifecycle from discovery through deployment and ongoing optimization.

Job Responsibilities

Product Ownership & Strategy

  • Define and manage the roadmap for Stored Value and Loyalty integrations across enterprise F&B platforms
  • Translate business needs into clear product requirements, user stories, and functional specifications
  • Identify opportunities to enhance guest engagement, retention, and operational efficiency through Stored Value and Loyalty capabilities
  • Ensure alignment between Stored Value/Loyalty solutions and broader Line of Business & POS ecosystem strategy

Subject Matter Expertise (Stored Value & Loyalty)

  • Serve as the internal expert on Stored Value Systems and Loyalty platforms
  • Understand and advise on:
  • Card and badge types (magstripe, RFID, NFC, barcode/QR)
  • Card formats, encoding standards, and lifecycle management
  • Card reader hardware and configuration
  • Data flows between Stored Value, Loyalty, and POS systems
  • Stored Value programs (including, but not limited to):
  • Payroll Deduct (inclining balance)
  • Stipend (declining balance)
  • Department Charges
  • Patron Discounts
  • Multi-Tenant
  • Student Meal Plan systems
  • Provide guidance on best practices for configuration, integration, and deployment

POS Integration & Configuration

  • Oversee integration of Stored Value and Loyalty systems with POS platforms
  • Define interaction models between systems (real-time vs batch, API vs file-based, etc.)
  • Support configuration standards and ensure consistency across implementations
  • Partner with technical teams to troubleshoot and resolve integration challenges

Client Engagement & Advisory

  • Lead client-facing discussions, workshops, and presentations on Stored Value and Loyalty capabilities
  • Translate complex technical concepts into clear, business-focused messaging
  • Advise clients on solution design, trade-offs, and implementation strategies
  • Build trust as a strategic partner to both technical and operational stakeholders

Project Planning & Execution

  • Develop and manage project plans for Stored Value and Loyalty initiatives
  • Coordinate cross-functional teams (product, engineering, operations, vendors)
  • Ensure timely delivery of milestones and alignment with client expectations
  • Proactively identify risks, dependencies, and mitigation strategies

Process Development & Optimization

  • Design and standardize processes for Stored Value and Loyalty implementations
  • Create documentation, playbooks, and training materials for internal and external teams
  • Continuously refine workflows to improve scalability and efficiency

Vendor & Partner Management

  • Own relationships with Stored Value and Loyalty providers
  • Evaluate vendor capabilities and influence product direction where needed
  • Coordinate issue resolution, feature enhancements, and roadmap alignment
  • Ensure vendor accountability for performance and deliverables

Qualifications

  • 3-5 years in Product Management, Product Ownership, or related roles
  • Experience with POS systems, Stored Value platforms, or Loyalty programs-preferably in food & beverage, hospitality, or retail. Experience with Illumia (CBORD, Transact, QuickCharge) & Atrium preferred.
  • Proven track record of managing complex system integrations
  • Strong presentation and stakeholder management skills
  • Ability to influence decisions across technical and non-technical audiences
  • Experience working directly with enterprise clients
  • Highly organized with strong project management capabilities
  • Ability to operate independently and drive initiatives forward
  • Strategic thinker with strong attention to detail
  • Travel up to 20%

Benefits

COMPENSATION: The salary range for this position is $70,000-$110,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/