Job Description
Role :Senior Product Owner for our Digital Estate (focused on Fraud and Merchant Disputes):
Location : Whippany NJ/Wilmington, DE(Hybrid)
Rate 65/hr
JD
a. 8+ years of relevant experience
b. Product Owner Experience
c. Some domain experience (Credit cards, contact center)
d. Web/App Experience
e. Fraud process experience (i.e. Merchant Disputes, Fraud Cases)
Key Responsibilities
Product Vision & Strategy
Define the roadmap for dispute management, case routing, and fraud detection tools.
Research and integrate third-party fraud prevention technologies and identity verification vendors.
Stay updated on card network regulations, reason codes, and compliance requirements.
Backlog Management
Write epics, features, and user stories with clear acceptance criteria for engineering teams.
Prioritize the product backlog based on business value, fraud risk trends, and operational bottlenecks.
Manage integrations with core banking systems, CRM platforms, and payment gateways.
Agile Delivery
Lead sprint planning, backlog refinement, and daily standups with software developers.
Clarify functional requirements and remove technical or operational roadblocks.
Participate in User Acceptance Testing (UAT) to validate new fraud rules and dispute workflows before release.
Stakeholder & Operations Collaboration
Partner with risk analysts, card operations, compliance, and customer support teams.
Translate manual operational workflows into scalable, automated product features.
Required Skills and Qualifications
- Experience: 8+ years in product management or agile delivery, specifically within fintech, payments, or banking.
- Domain Knowledge: Knowledge of credit card systems, fraud detection mechanisms, or personalized customer marketing. Deep understanding of the chargeback lifecycle, merchant acquirer/issuer rules, fraud typologies (e.g., friendly fraud, account takeover), and payment network guidelines.
- Technical Skills: Experience with case management systems, workflow engines (e.g., Salesforce, Pega), and data analytics tools. Experience deploying generative AI or automated decisioning tools is increasingly preferred. Familiarity with Python, SQL, and data visualization tools, along with an understanding of AI/ML frameworks (e.g., TensorFlow, LangChain
- Certifications: Certified Scrum Product Owner (CSPO) or similar agile credentials are a plus.
Numbers & Facts
| Location | Whippany, NJ |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
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