Senior Production Services Analyst

Position Title: Senior Production Services Analyst (IC2)
Location: Candidates must live within 50 miles of the OneMain corporate office in Fort Mill, SC. We will also consider candidates who live within 50 miles of OneMain corporate offices in Evansville, IN
Duration: 6 months with possible conversion to FTE
Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
Work Arrangement: Hybrid 
Pay rate: $55.00 - $60.00

Client Info / Who they are:
Above and Beyond Talent Acquisition represents the country’s largest lending-exclusive financial company, serving millions with safe, affordable installment loans through 1,500 branches in 44 states. For over 100 years, their dedicated team has helped customers improve their financial lives with responsible, transparent solutions for debt, medical bills, home improvements, and auto purchases.

Who we are looking for / Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum experience of 5 years working in a Technology organization
Minimum experience of 1 year as an Incident Commander
Excellent verbal and written communications
Outstanding problem solver
Analytical mindset and ability to grasp complex topics
Understanding of application & infrastructure stacks and technologies
Extensive experience utilizing monitoring tools to identify potential incidents, analyzing system logs and dashboards
Extensive experience solving production incidents, restoring service quickly and identifying underlying root cause
Ability to multi-task with multiple priorities
Proven ability to establish and maintain positive customer and team member relationships
Performance Objectives / What you'll be doing:
Lead Major Incident Management as the Incident Commander, coordinating cross-functional technical teams, prioritizing actions, removing blockers, and driving rapid service restoration.
Manage incident communications and executive visibility by providing clear updates to technology leadership, business stakeholders, and executives throughout the incident lifecycle.
Drive post-incident improvement through After Action Reviews and Root Cause Analysis (RCA), identifying corrective actions, preventing recurrence, and improving processes, monitoring, and documentation.
Enhance incident and problem management capabilities by leveraging AI, automation, analytics, and monitoring tools to reduce response times (MTTD/MTTR) and improve operational efficiency.
Lead Problem Management activities by analyzing recurring issues, facilitating RCA sessions, tracking remediation actions, improving SOPs/knowledge management, and promoting continuous improvement.
Perks of working with us/ What we offer
Eligibility for Health, dental and vision insurance
Participation in Company 401K plan w/ Employer Match
The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
 
“Above and Beyond Talent is an equal opportunity employer and staffing firm.”