Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Description:
Job Title : Senior Production Support Engineer Java/.NET
Job Type : W2/C2C
Experience : 8 15 years
Location : Plano, Texas
Responsibilities:
8+ years of experience in Application Production Support / Application Support.
Strong hands-on experience with Java and/or .NET applications.
Strong SQL and database troubleshooting skills.
Good experience with Linux/Unix command-line utilities.
Experience troubleshooting REST APIs, web services, and application integrations.
Strong knowledge of log analysis and application monitoring.
Experience with Incident Management, Problem Management, and RCA
ITIL certification is preferred.
Provide L2/L3 production support for critical enterprise applications.
Monitor applications and proactively identify production issues.
Troubleshoot Java/.NET, SQL, API, Linux, and integration-related issues.
Analyze application, server, and transaction logs to identify root causes.
Respond to production incidents and restore services within defined SLAs.
Perform detailed RCA for major and recurring incidents.
Identify recurring issues and recommend permanent fixes.
Work closely with Development, QA, Infrastructure, Database, and DevOps teams.
Support application releases, deployments, patches, and production changes.
Create and maintain incident, problem, and knowledge-management documentation.
Participate in on-call and production support activities as required.
Ensure compliance with production support processes and operational standards.
Qualification:
Bachelor's degree or equivalent combination of education and experience.
Numbers & Facts
Location
Plano, TX
Skills
Analysis Skillsunmatched
Application Integrationunmatched
Application Programming Interface (API)unmatched
Consultingunmatched
Customer Support/Serviceunmatched
DevOpsunmatched
Documentationunmatched
Enterprise Applicationsunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Incident Managementunmatched
Incident Responseunmatched
Information Technology & Information Systemsunmatched
Internet Applicationunmatched
Javaunmatched
Linux Operating Systemunmatched
Maintain Complianceunmatched
Microsoft .NETunmatched
On Callunmatched
Operational Supportunmatched
Operations Processesunmatched
Production Supportunmatched
Quality Assuranceunmatched
REST (Representational State Transfer)unmatched
Root Cause Analysisunmatched
SQL (Structured Query Language)unmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Patchesunmatched
Technical Supportunmatched
Web Servicesunmatched
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