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Skills
Analysis Skillsunmatched
Application Integrationunmatched
Application Programming Interface (API)unmatched
Asset Managementunmatched
Automationunmatched
Capital Marketsunmatched
Change Managementunmatched
Continuous Improvementunmatched
Data Qualityunmatched
Desktop PCunmatched
Financial Information eXchange (FIX)unmatched
Healthcare Softwareunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Incident Managementunmatched
Information/Data Security (InfoSec)unmatched
Internet Applicationunmatched
Investment Managementunmatched
JSONunmatched
Machine Toolunmatched
Mentoringunmatched
Messaging Middlewareunmatched
Messaging Technologyunmatched
Metricsunmatched
Middlewareunmatched
Network Architecture/Engineeringunmatched
On Callunmatched
Operating Systemsunmatched
Order Managementunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
REST (Representational State Transfer)unmatched
Release Management/Engineeringunmatched
Resolve Customer Issuesunmatched
SQL (Structured Query Language)unmatched
Scripting (Scripting Languages)unmatched
Software Administrationunmatched
Splunkunmatched
Systems Administration/Managementunmatched
Workload Automationunmatched
XML (EXtensible Markup Language)unmatched
Description
The Senior Production Support role is integral to maintaining the stability and performance of our applications during critical business periods. You will provide Level 1 and Level 2 support, investigating and resolving issues, and participating in production releases and change management. Your expertise will strengthen our monitoring capabilities and drive standardization of support processes. Additionally, you will identify automation opportunities and participate in an on-call rotation, fostering a culture of ownership and continuous improvement.
8+ years of production support experience in Asset Management, Investment Management, or Capital Markets.
Strong analytical and troubleshooting skills across applications, databases, operating systems, and middleware.
Proficiency in Linux/Unix environments and Python scripting for automation and log analysis.
Excellent SQL skills for data querying and validation.
Experience with FIX Protocol and ITSM/ticketing platforms is highly desirable.
Knowledge of REST APIs, JSON/XML, and application integrations.
Familiarity with web and desktop application support.
Experience with enterprise monitoring tools (e.g., Splunk, Grafana) is advantageous.
Understanding of job scheduling/workload automation and middleware/messaging technologies.
Strong problem-solving skills and the ability to work in a fast-paced environment.
Compensation: $160,000-$180,000 Total Comp
#LI-JM3
Own the operational health of assigned applications, ensuring stability and performance.
Provide Level 1 and Level 2 production support, investigating and resolving application issues and user-impacting incidents.
Participate in production releases, deployment validation, and change management processes.
Strengthen monitoring and alerting systems, maintain runbooks, and identify recurring issues for permanent resolution.
Drive standardization of support metrics, incident/change management, and escalation procedures.
Identify and deliver automation opportunities using scripting and modern tooling.
Participate in an on-call rotation and mentor other support resources.
Collaborate with Development, Infrastructure, Network Engineering, and Information Security teams.
Support applications within the Cantor Asset Management environment, including Order Management Systems, Portfolio Management platforms, and Investment/Trading applications.
Own the operational health of assigned applications, ensuring stability and performance.
Provide Level 1 and Level 2 production support, investigating and resolving application issues and user-impacting incidents.
Participate in production releases, deployment validation, and change management processes.
Strengthen monitoring and alerting systems, maintain runbooks, and identify recurring issues for permanent resolution.
Drive standardization of support metrics, incident/change management, and escalation procedures.
Identify and deliver automation opportunities using scripting and modern tooling.
Participate in an on-call rotation and mentor other support resources.
Collaborate with Development, Infrastructure, Network Engineering, and Information Security teams.
Support applications within the Cantor Asset Management environment, including Order Management Systems, Portfolio Management platforms, and Investment/Trading applications.