Senior Program & Communications Coordinator (NEALS)

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Senior Program Coordinator in the NEALS Program & Communications office collaborates with the program manager in the planning, coordination, and execution of strategic initiatives, communications, and program deliverables across NEALS programs and events. This role coordinates program activity timelines, facilitates cross-functional working groups, and supports communications and marketing initiatives that advance NEALS priorities. The position serves as a central program liaison for NEALS initiatives, ensuring communication for alignment between leadership, working groups, and external stakeholders.

Responsibilities require independent judgment, coordination of complex initiatives across multiple stakeholders while juggling competing priorities and meeting individual deadlines.

Primary Responsibilities

Program & Initiative Coordination

Participate in the planning, coordination, execution and modification of NEALS initiatives, ensuring activities support the advancement of strategic priorities and are delivered on schedule.

Facilitate and coordinate NEALS working group activities, including:

• NEALS Global Research & Outreach Leadership Working Group (GROW)
• NEALS Biorepository Committee
• NEALS Information and Community Education (NICE) Working Group
• NEALS ALS Organizations Forum

Responsibilities include:

• Developing meeting agendas aligned with strategic priorities
• Facilitating meetings and working sessions
• Tracking, monitoring and ensuring timelines and program milestones
• Tracking and driving follow-up on action items
• Coordinating stakeholders' participation across institutions and organizations

Monitor timelines and execution of NEALS initiatives, including:

• Participate in developing and maintaining program plans
• Monitoring and communicating progress toward goals and deliverables
• Identifying risks, making recommendations and coordinating solutions with leadership
• Ensuring operational alignment across NEALS teams and programs

Participate in coordination and implementation of new NEALS initiatives and strategic programs, ensuring timely delivery and effective execution.

Communications & Marketing

Support communications and marketing initiatives across NEALS programs and events.

• Participate in the development and delivery of the NEALS communications strategy across key platforms
• Manage and track communications deliverables across NEALS initiatives
• Serve as point person for the development and distribution of:

o NEALS newsletters and website

o Member and community communications

o Program and initiative marketing materials

o Collateral for NEALS programs and events

o Preparation of leadership presentations and communications materials

• Engage with team in the development and execution of NEALS social media strategy
• Maintain the NEALS contact database and member portal

Annual NEALS Meeting

Coordinate communications and program elements of the Annual NEALS Meeting.

• Design, draft and print Annual Meeting communications materials
• Coordinate workshops and member training sessions
• Prepare and conduct analysis of Annual Meeting participant surveys

Membership & Community Engagement

Complete processes that support NEALS membership growth and engagement.

• Track and distribute new member applications
• Coordinate membership communications and engagement initiatives
• Maintain systems supporting NEALS member engagement and communication

Event Operations (NEALS Team Responsibilities)

As a member of the NEALS Operations team, contribute to coordination and execution of NEALS meetings and events.

• Assist with preparation of event materials including agendas, slide decks, and program materials
• Contribute to event communications and registration coordination
• Participate in coordination of vendors, audiovisual services, and event logistics as needed
• Assist with abstract and poster preparation for NEALS meetings
• Contribute to operational execution of NEALS meetings and member events as part of the broader NEALS team

Qualifications

• 3-5 years of relevant professional experience supporting program operations in one or more of the following settings: program management, project management, communications, nonprofit operations, healthcare, or related fields
• Bachelor's degree in related field of study required

Key Skills

• Understanding of program operations, non-profit communications, community outreach and marketing/social media
• Strong administrative, organizational and problem-solving skills
• Able to apply sound judgment, appropriate engagement and serve as an effective resource and representative of the program
• Ability to manage multiple initiatives and competing priorities simultaneously
• Excellent written and verbal communication skills
• Experience developing communications and marketing materials
• Ability to work independently while collaborating effectively within a team environment
• Flexibility and adaptability, including with work schedule to meet event and meeting needs
• Able to influence and negotiate to ensure schedules, deliverables, meetings and other program needs are attained
• Cost-effective ordering, vendor arrangements and service supply
• Strong computer skills, including internet, social media and databases

Fiscal Responsibility

Prudent use of hospital resources. Cost effective ordering of supplies and meeting and event planning/purchasing.

Supervisory Responsibility

None. May participate in the orientation and training of staff on work activities.

Working Conditions

Normal office conditions. Periods of prolonged sitting and computer use. Work hours may be outside of standard due to meetings and events. Travel will occasionally be required, such as for annual meetings, on-site team meetings and departmental retreats. Work may be performed remotely and may be subject to change due to business needs.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

Program support or program management experience 1-2 years required

Knowledge, Skills and Abilities

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial/accounting skills.
• Strong oral and written communication skills.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

165 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.