Senior Program Coordinator

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

IOA @ Home, home care is seeking a highly talented Senior Program Coordinator to assist with our key initiatives and administrative activities. This role requires excellent planning, problem-solving aptitude, time management, relationship navigation, attention to detail, and the ability to meet deadlines while juggling multiple requests. The role is critical to the success of our operations and reports to the Director of Home Care.

Communication, Prospect, Client & Caregiver Support

• Deliver best-in-class communication across all stakeholders. • Cultivate client prospects with an emphasis on qualifying callers to engage in sales cycle. • Serve as primary liaison with caregivers needing hands-on support with technology or other role-required activities. • Support Human Resources with Home Care Aide onboarding, including new hire orientation, training coordination, and compliance requirements. • Provide ongoing compliance and training support to ensure programming and regulatory adherence. • Manage Long-Term Care Insurance processes, including invoice submission, coordination with LTC representatives, and responding to client inquiries.

Strategic Initiatives, Administrative Support and Coordination

• Support the development and implementation of various strategic initiatives, track activities, and deadlines. • Perform a range of routine to complex administrative duties in support of leadership, including Vice President of Home Care & Support Services. • Coordinate meetings and calendars based on priorities. • As needed, attend meetings and events to provide support for various initiatives as assigned. • Coordinate and track activities related to caregiver compliance, client care, and other program related information. • Provide support for team meetings and events, including communication, scheduling, preparing meeting materials, securing meeting/event venues, and coordinating meals, and other logistics. • Manage data across wide range of program activities. • Coordinate procurement activities, including invoice processing, purchase requests, and ordering office and PPE supplies.

Key Job Elements:

• Internal and external communication • Prospective client and caregiver support • Administrative activities • Strategy support and implementation • Ability to work with diverse groups located around the Bay Area and beyond • Discretion with confidential information

Requirements:

• Bachelor's degree from an accredited college or university is required • Minimum 2 or more years of work-related experience in administrative support, elder care, or other customer service • Experience working with different levels of leadership; strong customer service skills • Experience working in nonprofit organizations desired • Excellent verbal and written communication skills • Exceptional time management and organizational skills with the ability to prioritize tasks effectively • Proficient in Microsoft Office and experience with databases • Must have excellent interpersonal skills, and be positive, creative, willing to learn, and hard-working

COMPENSATION

• Range: $32 - $35/Hourly • This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. • This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.

All official communication will come from a verified IOA email address. If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.

All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate. Institute on Aging is an Equal Opportunity Employer.

Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.