Senior Program Director

Schedule (Onsite)-Monday-Friday; Operations Hours 

What does PHCA do?

At Phoenix House California, we are dedicated to helping young people, women and men overcome substance and alcohol use disorder to live extraordinary lives in recovery.  Since 1979, we have been a leader in the field of substance use disorder treatment, providing addiction, behavioral health and family services to anyone who needs our help, often offering the only chance of recovery to the underserved and uninsured in our community.  Annually, over 44,000 individuals — including family members, parents, teachers and students in California — receive our life-saving services: residential and outpatient treatment, continuing care, recovery support, school-based prevention and mental health services, and in-custody substance use disorder treatment and mental health services for male adolescents and adults.

What’s it like to work at PHCA? 

At Phoenix House California, we take a holistic approach to drug addiction and mental health disorders that focuses on the power of being both proactive and reactive: prevention, early intervention, and recovery services.  Understanding the health and safety risks of alcohol and drug misuse is the first step to reducing the risk of addiction. It starts with knowing the facts. We reach almost 32,000 students, parents, and teachers annually, through our school-based prevention and early intervention programs.

PHCA Benefits

• 15 Paid Holidays for eligible employees
• Pet, Life, Travel, Legal Coverage
• Medical, Dental, Vision Insurance
• Retirement Plan
• Tuition Reimbursement and Continued Education Assistance

Position Details

Reporting to the Vice President, Clinical Director, the Senior Program Director leads and directs the overall management, organization, strategy, and operations of the residential and outpatient services. The Program Director is responsible the effective delivery of trauma-informed, evidenced-based services to patients and family members, providing leadership, management and clinical supervision to staff in the delivery of direct service to patients, and ensuring the successful integration of treatment and educational services. The Program Director is responsible for ensuring pillar outcomes are met; People, Quality & Performance. Employee exercises independent judgment and discretion and reports to the VP, Clinical Director.

A Day as a Program Director might look like the following:

• Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required.
• Ensures the delivery of a continuum of services.
• Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu.
• Responsible for all quality assurance, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
• Oversee and coordinate efforts to ensure the program meets or exceeds performance standards as established by the agency, regulatory bodies (CCL, CARF), contractors, and other agency stakeholders.
• Observing and interacting with staff, patients, and other individuals, as necessary, to ensure the quality of care for patients and program services.
• Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements.
• Provides leadership to the programs and directs the overall management, organization, and operations of all services and related activities for San Bernardino programs.
• Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance. Manages the fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget.
• Ensures each program meets billing expectations.
• Participates as an active, engaged member of the Sr. Leadership team focusing leadership, strategic thinking/planning, sustainability, evaluation, and development of the organization’s philosophy.
• Be present, along with the Chief Executive Officer, or a designee, at all board of directors’ meetings during which the operation or the policies of the short-term residential therapeutic program are discussed.
• Participates, co-leads, and/or coordinates, as needed, on appropriate committees or teams in support of the organization’s mission, implementation of strategic plan and direction. Actively participates in the organization’s policy assessment, development, implementation, and review.

To be successful as a Senior Program Director, you will want to have:

• Have a master’s degree in health care administration or related field from an accredited college or university, plus a minimum of two years of leadership experience in a residential treatment facility or a similar setting
• LCSW, LMFT, or LPCC Required. 
• Must obtain TB test clearance and update on a yearly basis.