Are you passionate about driving impact, customer trust, and critical business growth through global executive customer engagement programs? Would you like to lead complex programs and bring efficiency and optimization through scalable mechanisms that drive engagement, business outcome acceleration, and cross-functional technical and innovation initiatives? Are you excited about leveraging best in class AI tooling that bring critical real-time insight and actionable analysis to the larger AWS business?
The Executive in Residence (EiR) team is a global team composed of former AWS customer CXOs and other senior leaders who have led foundational transformation at scale. The EiR Business and Operations team (EiRBO) within EiR is responsible for driving best-in-class mechanisms, tools, engagement strategy, insights, communications, rhythm of business functions, and operations across EiRs external engagements. EiRBO also supports and executes the teams internal cross-functional initiatives and strategy.
EiRBO is seeking a Senior Program Manager that will drive the success and scale of EiRs high-impact initiatives. The successful candidate will be responsible for developing strategy, mechanisms, and lead cross-functional initiatives that maximize impact. This includes working with both external (AWS customers, partners, analysts, event organizers, and publishers) and internal AWS stakeholders (Marketing, Sales, Partner, Solution Architecture, Professional Services, and others). This position also works closely with EiR leadership and the EiRBO team leader to manage key organizational initiatives.
The right candidate will possess a strong program management background and demonstrated experience working on cross-functional projects. The ability to think big, take initiative, influence senior executives, and independently operate with minimal day-to-day oversight will be critical. The successful individual will thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. They can roll up their sleeves, dig in, and get the job done.
As EiRBO Senior Program Manager, you will anticipate bottlenecks, provide escalation management, and make smart tradeoffs that balance business needs against constraints. An ability to take complex programs and break them down into executable workstreams, develop clear specifications and communications, and deliver results in a timely manner is expected. Maturity, high judgment, the ability to influence, analytical talent, and leadership are essential to success in this role.
Key job responsibilities
• Own and develop strategic program frameworks for EiRs high-impact customer engagement and internal operations initiatives, driving end-to-end delivery from design through execution.
• Define and implement comprehensive measurement systems to track, report, and continuously improve program effectiveness across EiRBOs portfolio of initiatives.
• Drive cross-organizational alignment and execution of strategic initiatives by influencing and aligning stakeholders.
• Proactively identify and mitigate program risks before they impact stakeholder timelines, customer commitments, or business outcomes.
• Lead, incubate, and scale new mechanisms and executive engagement programs.
• Own monthly and quarterly business reviews and annual planning processes (including budgeting, goaling, and finance cycles), ensuring timely executive-level communications and briefings.
• Develop scalable solutions that accelerate business outcomes, deepen engagement between EiRs and AWS customers C-Suite executives, and reduce operational friction over time.
• Drive adoption and integration of AI-powered tools and analytics to surface real-time insights, improve operational efficiency, and inform strategic decision-making.
• Maintain accurate program documentation, team wikis, and cross-functional alignment artifacts to ensure continuity and institutional knowledge retention.
• Anticipate bottlenecks, manage escalations, make tradeoffs, and balance business needs against constraints across a portfolio