Senior Program Manager - Finance Operations, Transportation, Finance Operations

The Finance Operations (FinOps) Business Partnership (BP) team is seeking a Finance Manager who will be a key member of the Global Transportation BP team. In this role, you will drive Accounts Receivable performance across multiple modes of Transportation globally, developing and maintaining operational metrics, assessing priority areas, driving global operational reviews, and owning improvements to achieve targets. You will partner with upstream business, finance, technology, tax, and accounting teams to build scalable receivable processes and remove defects.

As a business partner, you will collaborate daily with Accounts Receivable Service Centers, Business, Finance, Legal, Accounting, Technology, Customers, and other operational groups at all levels in a global environment. Your strong communication, collaboration, and problem-solving skills will be essential to manage multiple high-visibility priorities in a fast-paced environment where you"ll navigate ambiguous situations and drive effective solutions.

Key job responsibilities

• Define and develop key performance indicators, operational metrics, and service level agreements for programs and processes, tracking delivery against global objectives
• Partner with leadership to consolidate inputs, challenge assumptions on performance drivers and projections from stakeholders, and maintain effective relationships between Finance Operations, Service Centers, and Transportation businesses
• Analyze critical data sets to trace defect areas to root causes, scope future state solutions, influence roadmap decisions, and measure the effectiveness of implemented solutions
• Solve complex customer, process, and system escalations to ensure thorough root cause analysis and effective problem resolution
• Identify and quantify financial and operational risks and opportunities while recommending practices to ensure financial data integrity and compliance with internal and external policies

A day in the life

Your day begins by reviewing performance dashboards and preparing for operational reviews with global stakeholders. You"ll analyze receivable collection processing metrics to identify trends and potential process improvements. Throughout the day, you"ll collaborate with cross-functional teams to resolve escalated issues, participate in working sessions to develop new payables processes, and communicate findings to leadership. You"ll balance tactical problem-solving with strategic initiatives, using your analytical skills to drive data-driven decisions while building strong partnerships across the organization.

About the team

The Finance Operations Business Partnership team works across Amazon"s global transportation network to ensure operational excellence in financial processes. Our team focuses on developing scalable solutions that improve efficiency, reduce defects, and create value for internal and external customers. We pride ourselves on our ability to navigate complex challenges, drive meaningful change, and build strong partnerships with stakeholders around the world.

As a global team, we collaborate across time zones and regions to standardize processes, share best practices, and implement innovative solutions. We value team members who can think strategically while executing tactically, and who bring fresh perspectives to solving complex financial operational challenges.