Job Description
The Finance Operations Business Partnership (BP) team is seeking a Senior Program Manager who will be a key member of the Global AWS BP team. This individual will be responsible for driving AWS order to cash (O2C) performance. In this role, you will responsible for developing and maintaining operational and business metrics and targets, assessing priority areas for the business, driving global operational reviews, as well as owning improvements to achieve targets. As a business partner, you will work daily alongside Accounts Receivable, Service Centers, AWS Sales, Finance, Legal, Customer Service, Customers, and other operational groups at all levels in a global environment. Complex problem solving, program and change management, and analytical skills are required to manage multiple high visibility priorities in a fast-paced environment with ambiguous situations.
Key job responsibilities
- Define/assess key performance indicators - develop operational and business metrics and service level agreements for programs and processes, and track delivery against global objectives.
- Lead business case development, collate inputs, and challenge assumptions, on performance drivers and projections from stakeholders
- Develop and maintain effective partnership between Finance Operations, and O2C stakeholders.
- Identify and drive opportunities for improved cash flow, margin or productivity improvements related to vendor payments and receivables.
- Support operational escalations effectively to ensure root cause analysis and effective problem resolution.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Accounts Receivableunmatched
- Alliance/Partner Managementunmatched
- Amazon Web Services (AWS)unmatched
- Analysis Skillsunmatched
- Business Caseunmatched
- Business Developmentunmatched
- Business Servicesunmatched
- Cash Flowunmatched
- Change Managementunmatched
- Customer Support/Serviceunmatched
- Financeunmatched
- Financial Operationsunmatched
- International Operationsunmatched
- Legalunmatched
- Metricsunmatched
- Operational Auditunmatched
- Operational Supportunmatched
- Operations Planningunmatched
- Order to Cashunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Productivity Managementunmatched
- Project/Program Managementunmatched
- Root Cause Analysisunmatched
- Salesunmatched
- Service Level Agreement (SLA)unmatched
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