Senior Program Manager, Network Balance and Equipment Optimization (NBEO)

Its no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers.

That said, this remains a fast growing business and our technical journey has only started. An example of a recent innovation from this group is AmazonFlex (flex.amazon.com) that enables crowdsourced last mile delivery. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from AmazonFresh groceries, ultra-fast Prime Now deliveries to big-screen TVs, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem.

Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on).

As part of this team you would work on program management for an exciting initiative in middle mile transportation organization. You will regularly interact with executive leadership and work with business teams to define product strategy, develop the product development road map, technology architecture and execution. Youll work in a fast paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work alongside engineering (dev and test) organization.

Key job responsibilities: a) End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network b) Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind c) Creating and implementing data driven improvements to Amazons transportation network that deliver flexible and efficient products for our customers d) Designing and implementing feedback mechanisms to drive performance and cost improvement in processes e) Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future f) Monitor KPIs across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology