Senior Program Manager, Physical Security, Worldwide Grocery Stores Asset Protection

The Sr. Program Manager, Physical Security owns the Worldwide Grocery Stores (WWGS) global strategy, architecture, and execution of enterprise physical security programs across a distributed retail, distribution, and facilities footprint. This role operates at the intersection of physical security, cybersecurity, and enterprise technology, leading large-scale initiatives that protect people, assets, and operations.

The successful candidate defines long-term vision, drives global standardization, and influences senior stakeholders across Asset Protection, Information Security, IT, Legal, and Operations. They are accountable for building and managing scalable, resilient, and data-driven security ecosystems, while optimizing multi-million-dollar investments and leading high-performing teams and vendors worldwide.

Key job responsibilities

1. Global Strategy & Organizational Leadership:

• Define and own the multi-year vision and roadmap for enterprise physical security, aligning with business growth and risk priorities.
• Establish global design standards for security systems, ensuring scalability, interoperability, and security-by-design principles.
• Serve as a senior advisor to the Director of Asset Protection, the Asset Protection team, and global stakeholders on risk posture, emerging threats, and technology innovation.
• Lead cross-functional initiatives that converge physical security, cybersecurity, fraud prevention, and operational risk.
• Build, mentor, and scale high-performing teams while fostering a culture of accountability, ownership, and continuous improvement.

2. Enterprise Security Architecture & Engineering:

• Own the architecture of enterprise security systems, including:
• Video surveillance (IP cameras, VMS/NVR, cloud-native platforms)
• Access control systems (credentialing, identity integrations, badging infrastructure)
• Intrusion detection, alarms, and central monitoring systems
• Define reference architectures for all Asset Protection technologies while integrating physical systems with enterprise IT infrastructure.
• Ensure reliability, redundancy, and high availability for mission-critical systems at global scale.
• Lead design reviews and provide technical guidance for complex CCTV, alarm, video AI, and access control deployments.

3. Converged Technology & Systems Integration:

• Drive deep integration between physical security platforms and enterprise systems (HRIS, POS, IAM, incident management) through APIs and event-driven architectures.
• Apply advanced networking concepts (TCP/IP, VLAN segmentation, VPNs, firewalls, bandwidth optimization) to ensure secure connectivity.
• Partner with Engineering and Information Security teams to standardize device onboarding, identity management, and secure communications across IoT ecosystems.
• Lead enterprise initiatives to modernize security infrastructure using cloud-native and hybrid architectures.

4. Data, AI, and Automation:

• Champion adoption of AI/ML-driven video analytics, including object detection, anomaly detection, and behavioral analysis.
• Define enterprise data strategies that leverage security telemetry for predictive risk detection and operational optimization.
• Build KPI frameworks and executive dashboards to measure program effectiveness, system health, and incident reduction.
• Drive automation of workflows (incident response, monitoring, alerting) to improve scalability and cost efficiency.

5. Cybersecurity & Enterprise Risk Management: Ensure all physical security systems adhere to enterprise cybersecurity standards, including:

• Identity and Access Management (IAM), MFA, and SSO
• Encryption (in transit and at rest)
• Vulnerability management and patching lifecycles
• Device hardening and zero-trust principles,

Partner with Information Security to conduct risk assessments, penetration testing, and compliance reviews, and Lead threat modeling and mitigation strategies across converged security environments.

6. Program Ownership & Global Operations:

• Own end-to-end delivery of global physical security programs, including deployment, maintenance, and lifecycle management.
• Drive standardization across regions to reduce complexity and improve supportability.
• Establish operational excellence frameworks, including SLAs, uptime targets, and response metrics.
• Ensure business continuity through disaster recovery planning and resiliency strategies.

7. Vendor Strategy & Large-Scale Execution:

• Develop and execute global vendor strategies, including selection, contract negotiation, and performance management.
• Manage system integrators and technology providers to ensure alignment with enterprise standards.
• Oversee large-scale, multi-site deployments from design through commissioning and operational handoff.
• Drive continuous improvement through vendor scorecards and performance metrics.

8. Financial Ownership & Business Impact:

• Own a multi-million-dollar global budget across CapEx and OpEx.
• Optimize total cost of ownership through lifecycle management, consolidation, and strategic sourcing.
• Build business cases and ROI models for security technology investments and transformation initiatives.
• Continuously evaluate trade-offs between cost, risk, and operational efficiency.

9. Investigations, Guarding, and Executive Protection:

• Establish global standards for corporate investigations, ensuring consistency and legal compliance.
• Oversee complex investigations involving theft, fraud, and workplace misconduct.
• Own guard force strategy, including staffing models, performance metrics, and contract optimization.
• Lead executive protection strategy, including threat assessments, travel security, and crisis response coordination.

A day in the life

At Amazon, Retail Asset Protection spans safety, environmental, investigations, loss prevention, GSOC, and analytics. The Manager of Physical Security connects these into a unified, global ecosystem-driving strategy, architecture, and execution to protect people, assets, and operations.

Each day focuses on translating real-time data into action-monitoring system health, assessing risk trends, and ensuring security technologies enable proactive, not reactive, responses. The role balances strategic leadership with deep technical engagement, partnering across Information Security, Engineering, and Operations to integrate video, access control, alarms, and data systems.

Success is defined by scalable execution-delivering global programs, optimizing vendors and investments, and leveraging AI and analytics to predict risk, improve performance, and build resilient, future-ready security systems.

About the team

The WFM Asset Protection team is a highly integrated, multidisciplinary group responsible for safeguarding people, assets, operations, and brand integrity across a diverse and complex environment spanning stores, distribution centers, micro-fulfillment, and production facilities across the U.S., Canada, and the U.K.

This team brings together expertise across:

• Safety & Occupational Health - Managing OSHA compliance, injury prevention, PPE programs, and workplace safety initiatives that protect team members and customers alike.
• Environmental Programs - Ensuring responsible management of hazardous materials, regulatory reporting, certifications, and sustainability-aligned practices.
• Audit & Compliance - Driving accountability through store safety inspections, operational audits, and continuous improvement programs.
• Training & Engagement - Equipping teams with critical skills such as de-escalation, emergency response, theft prevention, and operational readiness through structured learning and SOP development.
• GSOC & Business Resiliency - Monitoring global risks and coordinating response to incidents ranging from severe weather and civil unrest to critical emergencies and store disruptions.
• Loss Prevention & Investigations - Protecting assets through advanced security technology, investigations, fraud prevention, organized retail crime mitigation, and law enforcement partnerships.
• Data & Technology - Leveraging AI/ML, analytics platforms, and reporting tools to identify risk patterns, measure program effectiveness, and drive data-informed decision making.

What makes this team unique is its ability to operate seamlessly across these disciplines-connecting intelligence, field execution, and strategic planning into one cohesive function. The result is a proactive, insight-driven organization that not only responds to risk but anticipates and prevents it.

At its core, the team is united by a single mission:

to create safe, secure, and resilient environments where team members can thrive and customers can shop with confidence.