Senior Program Manager, Promotions, Promotion Execution Services

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Alliance/Partner Management, Business Support, Cross-Functional, Functional Programming Languages, Improvement Metrics, Interface Programming Languages, Needs Assessment, Program Planning, Project/Program Management, Promotional Products, Promotional Programs, Reporting Dashboards, Requirements Management, Risk Management, Use Cases
LOCATION
Seattle, WA
POSTED
30+ days ago

Are you passionate about building programs that delight hundreds of millions of customers worldwide? The Promotion Execution Services (PXS) team is looking for a Senior Program Manager to drive cross-functional programs spanning regional promotions, post-purchase promotional experiences, and product selection partnerships.

In this role, you will connect use cases across multiple teams and regions, define and monitor program improvements for post-purchase promotions, and manage relationships with key partners and stakeholders for Product Selections and Always Available Promotions. You'll work closely with business partners across Haul, Digital, and Grocery to ensure promotional capabilities meet their unique needs. Operating at the intersection of technology, product, and business, you'll translate complex requirements into clear program plans and drive execution across distributed teams.

Key job responsibilities

  • Regional Promotions Program Management: Connect use cases across regions (NA, EU, FE) to drive consistency, identify gaps, and ensure promotional capabilities scale globally
  • Coordinate launches, track adoption, and surface regional requirements to engineering teams.
  • Post-Purchase Promotions Monitoring & Improvement: Define metrics and mechanisms to monitor the health of post-purchase promotional experiences (refunds, reversals, customer communications). Identify improvement opportunities, write narratives, and drive programs from concept through delivery
  • Product Selections & Always Available Promotions: Serve as the primary program interface between PXS and Product Selections and Always Available Promotions teams. Manage dependencies, align roadmaps, facilitate cross-team decision-making, and ensure commitments are met
  • Business Partner Management: Own relationships with Haul, Digital, and Grocery business partners. Understand their promotional needs, translate requirements into technical asks, and ensure PXS delivers capabilities that support their business goals
  • Program Mechanisms: Establish and run program reviews (WBRs, MBRs), escalation paths, and communication cadences
  • Create visibility into program health through dashboards and narratives
  • Cross-Functional Coordination: Work with engineering, product, science, and operations teams to remove blockers, manage risks, and drive alignment on priorities

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles