DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
For further inquiries regarding the following opportunity, please contact our Talent Specialists, Abdul at (224) 507-1295 or Saravanakumar at (224) 507-1183
Title: Senior Program Manager (Remote)
Duration: 6+ Months
Location: Remote
Initial 1 week onsite at Springfield, IL - Cost will be reimbursed by divihn
Working Hours: 37.5 hours per week, with 7.5 hours per day.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Job Summary
Our client is seeking an experienced Senior Program Manager to work closely with program leadership to manage and support the ServiceNow program and ongoing business transformation initiatives.
This role will focus primarily on program management (approximately 75%), with the remaining 25% focused on Product Owner responsibilities. The individual will help reinforce and advance the business transformation already underway, while supporting the continued implementation and adoption of the new operational model.
The role will work closely with business, technical, and leadership stakeholders to drive program activities, manage priorities, and ensure successful execution. Over time, the individual will also take on Product Owner responsibilities related to requirements, prioritization, roadmap, and delivery.
Key Responsibilities
Work closely with program leadership to manage and coordinate the ServiceNow program.
Lead program activities from planning through implementation and ongoing execution.
Support and reinforce the business transformation initiatives already underway.
Support the rollout and adoption of the new operational model.
Coordinate with business, technical, and leadership stakeholders to ensure alignment and timely delivery.
Manage program schedules, milestones, risks, issues, and dependencies.
Facilitate meetings, track action items, and provide regular program status updates.
Identify and address program risks, challenges, and potential roadblocks.
Maintain program documentation, reports, dashboards, and other required deliverables.
Gather business requirements and translate them into actionable priorities.
As part of the Product Owner responsibilities, support product roadmap development, backlog prioritization, requirements, and delivery planning.
Help bridge business needs and technical capabilities within the ServiceNow environment.
Promote process improvements, effective communication, and alignment across teams.
Required Qualifications
Minimum 8 years of experience in project and program management.
Proven experience managing cross-functional programs from planning through implementation.
Strong experience in program governance, risk management, issue resolution, and dependency management.
Strong strategic thinking, problem-solving, and decision-making skills.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Strong organizational and leadership skills.
Experience supporting business transformation, organizational change, or process improvement initiatives.
Experience working with business and technical teams in a collaborative environment.
Familiarity with ServiceNow (Snow) is a plus.
Experience with Product Owner responsibilities, Agile delivery, requirements management, or backlog prioritization is a plus.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Numbers & Facts
Location
Springfield, IL (Remote)
Job Type
Temporary, Contractor, Full-time
Salary
$0–$75 Per Hour
Headquarters
Springfield, IL, US
Skills
Agile Programming Methodologiesunmatched
Backlog Prioritizationunmatched
Business Strategyunmatched
Business Supportunmatched
Business Transformationunmatched
Capability Maturity Model Integration (CMMI)unmatched
Communication Skillsunmatched
Consultingunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Establish Prioritiesunmatched
Functional Programming Languagesunmatched
Leadershipunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Product Planningunmatched
Product Supportunmatched
Professional Servicesunmatched
Program Planningunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
Reporting Dashboardsunmatched
Requirements Managementunmatched
Risk Managementunmatched
Schedule Developmentunmatched
Scrum Product Ownerunmatched
ServiceNowunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.