Ibis Public Sector is seeking a Senior Project Analyst to build relationships with our customers while successfully implementing and delivering Qualtrics solutions. As part of the role, you will work collaboratively with cross-functional technical teams to develop and implement solutions that meet customers’ technical and strategic goals. The Senior Project Analyst will be responsible for managing workstreams and deliverables, coordinating resources, and ensuring deadlines are met, while driving projects to completion and ensuring a high level of client satisfaction.
What You’ll Do- Conduct Qualtrics implementations for multiple clients.
- Lead and manage resources to accomplish project deliverables efficiently and effectively.
- Manage project scope and schedule, and create priorities and risks associated with the projects assigned.
- Support business development efforts, including client meetings and project scoping calls.
- Guide customers through program design, system architecture, and creation of a project plan.
- Use insights from project scoping efforts to recommend potential Qualtrics and/or Advisory solution(s) customized to client needs and alignment with district goals.
- Deliver technical solutions, including:
- Technical assessment, organization, and cleaning of .csv data sets
- Support automation set-up
- Build out Qualtrics surveys and dashboards
- Provide updates on project plans and progress toward goals.
- Provide technical training to clients on best practice platform use.
- Complete Qualtrics certifications: DesignXM, CX, EX
- Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies, and toolkits.
- Effectively manage shifting priorities and adapt plans/timelines accordingly.
Who You Are- 3-5 years of hands-on Qualtrics EX/CX experience, leveraging the Qualtrics platform to create efficiencies and/or derive insights.
- Ability to effectively manage all aspects of project delivery from kick off to close of implementation on time and on budget.
- Experienced and comfortable presenting virtually to client groups.
- Skilled at defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs.
- Direct experience with the use of qualitative and quantitative data to set and monitor strategic actions and goals.
- Creative, motivated, self-starter, comfortable navigating a start-up environment, and using their voice to contribute to the development of a growing new business.
- Ability to quickly build strong relationships with both colleagues and clients.
- Ability to convey recommendations to address barriers in real time, as well as work with others to solve more complex problems in a timely manner.
Who We AreWe are trusted digital navigators delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions. We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client’s modernization goals and improve mission performance.We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success. In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress. Here are some of the benefits that accompany full-time employment at Ibis Public Sector:
- We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
- Participation in the firm’s Benefits Program. This Program includes medical, dental, vision, life, group voluntary benefits, individual voluntary benefits, short-term disability, flexible spending accounts and parental leave benefits.
- Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance, access to group legal services, identify theft protection through LifeKeys services, etc.
- After three months of service, you can join the company's 401(k) plan. The company contributes 3% of your salary even if you don't contribute. The company additionally matches your savings dollar for dollar up to 1% of your pay, giving you a total of 5% when you contribute 1%. You must contribute at least 1% to get the additional 1% match from the company.
The anticipated salary range for this position is $82,000-$110,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.
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