Senior Project Manager Contact Center Speech Technologies

Argyllinfotech

NULL, TX
9 days ago

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Skills

Agile Programming Methodologiesunmatched
Amazon Web Services (AWS)unmatched
Artificial Intelligence (AI)unmatched
Avaya Softwareunmatched
Biometricsunmatched
Budgetingunmatched
Call Center Managementunmatched
Call Centersunmatched
Cisco CTI Solutionsunmatched
Cisco Certificationsunmatched
Cisco Network Systemsunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Conversation Engineunmatched
Cross-Functionalunmatched
Delivery Drivingunmatched
GCP (Good Clinical Practices)unmatched
Genesys Solutionsunmatched
ITIL (IT Infrastructure Library)unmatched
Leadershipunmatched
Microsoft Windows Azureunmatched
Negotiation Skillsunmatched
Nuanceunmatched
Power BIunmatched
Project Management Professional (PMP)unmatched
Project/Program Managementunmatched
Quality Assuranceunmatched
Reporting Dashboardsunmatched
Reporting Skillsunmatched
SIP (Session Initiation Protocol)unmatched
SQL (Structured Query Language)unmatched
Scrum Project Management and Software Developmentunmatched
Speech Recognitionunmatched
Speech Technologyunmatched
Tableauunmatched
Technical Deliveryunmatched
Vendor/Supplier Managementunmatched
VoIP (Voice over IP)unmatched
Voice Response Systemsunmatched
Waterfall Model of Software Developmentunmatched

Description

Role: Senior Project Manager Contact Center Speech Technologies

Location: Richardson, TX (Onsite/Hybrid)
Job Type: Contract
Experience: 12+ Years
Visa: USC & GC Only
Relocation: Accepted

Job Description

We are seeking a highly experienced Senior Project Manager Contact Center Speech Technologies to lead large-scale enterprise Contact Center transformation initiatives. The ideal candidate will have a proven track record managing end-to-end implementations of IVR, Speech Recognition, Conversational AI, Voice Bots, Speech Analytics, and Cloud Contact Center platforms while driving successful delivery across cross-functional technical teams.

The candidate should possess exceptional leadership, stakeholder management, vendor management, and project governance experience, with expertise in Agile and traditional project delivery methodologies.

Required Skills

12+ years of IT Project Management experience delivering enterprise technology projects.
8+ years of experience managing Contact Center technology implementations.
Strong experience leading Contact Center modernization and digital transformation initiatives.
Hands-on knowledge of IVR, Speech Recognition, Conversational AI, Voice Bots, Chatbots, Speech Analytics, Voice Biometrics, and Omnichannel Contact Centers.
Experience with one or more Contact Center platforms:
- Genesys Cloud / Genesys Engage
- NICE CXone
- Amazon Connect
- Cisco UCCE / UCCX
- Five9
- Avaya
- Nuance
- Google CCAI
Expertise in Agile, Scrum, SAFe, Waterfall, and Hybrid project delivery methodologies.
Strong experience managing project scope, budgets, timelines, risks, resources, vendors, and executive stakeholders.
Experience coordinating cross-functional teams including Development, Infrastructure, Cloud, Network, Telecom, Security, QA, and Operations.
Knowledge of SIP, VoIP, Contact Center Infrastructure, Cloud Migration, AWS, Azure, or GCP.
Strong reporting experience using Power BI, Tableau, Excel, SQL, and project dashboards.
Excellent communication, leadership, negotiation, and stakeholder management skills.

Preferred Qualifications

PMP Certification
PMI-ACP / CSM / PSM / SAFe Agilist
ITIL Foundation
AWS or Azure Certification
Genesys, NICE, or Cisco Contact Center Certifications

If you have extensive experience leading enterprise Contact Center transformation projects with expertise in speech technologies and cloud contact center platforms,

Numbers & Facts

Location

NULL, TX

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