Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.
Job Title: Senior Project Manager Creative Operations & Workflow
Location: North Chicago, IL 60064
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.
Job Title: Senior Project Manager Creative Operations & Workflow
Location: North Chicago, IL 60064
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
- As a Project Manager, Creative Operations & Workflow Excellence within the Enablement AI Experience Team, you will play a key role in driving operational excellence across a multidisciplinary team supporting a wide range of business initiatives, from employee enablement and communications to events, creative production, workplace experiences, organizational change management, and AI adoption. You will establish the processes, tools, and governance needed to bring visibility, consistency, and data-driven decision making to how work is managed across the portfolio.
- You will oversee project intake, prioritization, resource planning, capacity management, demand forecasting, and portfolio reporting to ensure work progresses efficiently from request through delivery. As the operational lead for the team's Jira environment, you will develop scalable workflows, dashboards, automations, and reporting frameworks that provide leaders with clear visibility into project demand, workload distribution, resource utilization, delivery performance, and future capacity needs. Your work will enable informed decisions around prioritization, staffing, and strategic investments.
- Success in this role requires strong collaboration across a diverse group of professionals and stakeholders. You will partner with team members across multiple disciplines to translate business priorities into actionable plans, balance competing demands, identify risks and dependencies, and establish practical ways of working that support both execution and transparency.
- This is not a traditional software development or Scrum Master role. Rather than supporting agile software delivery, this position focuses on portfolio operations, work management, and business reporting for non-technical teams. The Project Manager will adapt Jira and project management best practices to create meaningful visibility into team activity, operational performance, resource constraints, and organizational priorities while enabling leadership to better understand the value and impact of the team's work.
Years of experience/education and/or certifications required:
- Bachelor's degree in Business, Communications, Project Management, Operations Management, Marketing, Organizational Effectiveness, or a related discipline.
- 7-10 years of experience in Project Management, Creative Operations, PMO, Workflow Management, Portfolio Management, or Program Management.
- PMP certification preferred.
- Proven experience supporting cross-functional teams and managing complex project portfolios.
What are the top 3-5 skill requirements should this person have?
- Project Portfolio and Workload Management
Manage a diverse portfolio of creative, operational, facilities, communications, events, onboarding, OCM, employee experience, and AI adoption workstreams while aligning priorities to business objectives. - Portfolio Analytics, Leadership Reporting, and Capacity Planning
Develop and maintain workload tracking, capacity planning, demand forecasting, executive dashboards, and operational reporting that help leadership assess team utilization, project demand, delivery performance, resource constraints, and future staffing needs. - Process Improvement and Operational Excellence
Identify inefficiencies, streamline workflows, establish governance processes, and drive continuous improvement initiatives that increase productivity, predictability, and overall team effectiveness. - Strong Organizational, Communication, and Stakeholder Management Skills
Effectively partner with colleagues across varied disciplines and work styles, facilitate planning discussions, manage competing priorities, communicate project status, and ensure Jira-enabled workflows are practical, usable, and aligned to how the team actually operates. - Jira Strategy, Reporting & Workflow Optimization
Design, implement, and manage Jira workflows, automations, dashboards, intake processes, and reporting structures that improve operational efficiency, visibility, and accountability for non-software teams.
Nice to Have:
- Experience supporting multidisciplinary non-software teams, such as communications, creative services, facilities planning, event operations, onboarding programs, employee experience, OCM, learning and development, marketing, or talent engagement organizations.
- Experience implementing Jira Service Management, intake management, or resource planning frameworks.
- Experience developing workload analytics, demand planning, workforce planning, utilization tracking, or operational analytics frameworks.
- Lean Six Sigma, Agile, PMP, or Change Management certifications.
- Experience supporting AI adoption, employee enablement, digital transformation, or technology adoption programs.
- Pharmaceutical industry experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | North Chicago, IL |
| Industry | Computer/IT Services |
| Salary | $70–$75 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Agile Programming Methodologiesunmatched
- Artificial Intelligence (AI)unmatched
- Atlassian JIRAunmatched
- Best Practicesunmatched
- Biotech and Pharmaceuticalunmatched
- Capacity Managementunmatched
- Change Managementunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Creative Servicesunmatched
- Cross-Functionalunmatched
- Demand Forecasting/Planningunmatched
- Diversityunmatched
- Establish Prioritiesunmatched
- Event Managementunmatched
- Facilities Planningunmatched
- Investment Managementunmatched
- Investment Strategyunmatched
- Leadershipunmatched
- Lean Six Sigmaunmatched
- Marketingunmatched
- Medical Productsunmatched
- Onboardingunmatched
- Operational Auditunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Operations Managementunmatched
- Operations Planningunmatched
- Organizational Development/Managementunmatched
- Organizational Skillsunmatched
- Portfolio Analysisunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Productivity Managementunmatched
- Project Management Professional (PMP)unmatched
- Project Portfolio Management (PPM)unmatched
- Project Trackingunmatched
- Project/Program Managementunmatched
- Recruiting Strategyunmatched
- Reporting Dashboardsunmatched
- Resource Utilizationunmatched
- Risk Analysisunmatched
- Scalable System Developmentunmatched
- ScrumMasterunmatched
- Software Administrationunmatched
- Software Developmentunmatched
- Staff Requirementsunmatched
- Team Lead/Managerunmatched
- Workforce Managementunmatched
- Workforce Planningunmatched
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