Senior Project Manager

Senior Project Manager

At Percepta, we bring first-class service across each market we support. As a Senior Project Manager working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing
Percepta is seeking a Senior Project Manager to join our Global Project Management Office. This is a work from home position (remote) and the successful candidate can be located anywhere in the United States or Canada. Typical business hours would be Eastern Time; however, candidate may need to be able to support global time zones when applicable.

Percepta’s Global Project Management Office (GPMO) team is rapidly evolving. This Sr PM role is directly responsible for the deployment of projects on a global scale including but not limited to; new or expanded client business, internal projects, corporate projects, and/or enterprise level projects. Responsibilities will also include presales support, new business due diligence data gathering, and responsibility for managing project delivery using an approved project management framework. This position will work directly with our clients and outside vendors, in addition to liaising with all internal parties. Key responsibility will be to deliver client programs, internal projects and initiatives on time, within budget, and according to specifications. This position requires minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams in a Contact Center environment within the Automotive Industry.

During a Typical Day, You’ll

Responsibilities

• Ability to Influence, lead successful projects and a strong team mentality is the forefront of this role.
• Manage medium to large, and complex projects (typically multiple projects in parallel), with direct accountability for project schedule, scope, budget, and quality.
• Assisting GPMO to champion and support project governance.
• Act as central point of contact both client and internal teams (including multiple PMO’s) for assigned project(s).
• Partnering to determine structure of project teams, identify resources required, and staff projects appropriately.
• Coaching and mentoring project team members around project management methodology and sharing lessons learned.
• Creating and maintaining project plans (WBS and Gantt) to ensure quality deliverables.
• Contributing to RFX creation and potentially contributing to SOW creation.
• Risk identification and mitigation (including escalation management).
• Identifying, tracking, and resolving project issues. Identifying and resolving conflicts within the project team and across stakeholders.
• Ensuring project change requests are properly identified, analyzed, and controlled, avoiding “scope creep”.
• Communicating project status & health through written reports and stakeholder reviews (including resource allocation and management).
• Maintaining the project KPI measurements, quality control points and aligning reporting to track progress against the measurements.
• Managing and controlling the creation, use, and retention of all project artifacts.
• Supporting the deployment, promotion and achievement of departmental and corporate strategies, business goals and objectives. Taking an active role in departmental improvements such as tools, templates, processes.

•Other duties as required.

What You Bring to the Role

Education

•BA/BS or equivalent experience required

•Project Management Certification required

Skills and Experience

•Minimum 8 years’ experience; 10 years preferred leading the implementation of medium to large scale global projects, including the management and oversight of diverse functional project teams. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables.

•3 to 5 years of leading change in a virtual, global environment.

•Ability to apply suitable project management methodologies (Waterfall required; Agile (nice to have)) depending on the nature of the project

•Ability to drive simplicity

•Proven ability and/or experience to coach and mentor other Project Managers. Proven flexibility in managing shifting priorities, changes in direction, and competing demands, while balancing internal client needs and team requirements.

•Experience in the call center and/or business process outsourcing industry

•Experience with client facing, senior and executive level management communications and formal presentation delivery.

•Deep experience with project management software and related tools including but not limited to MS Word, Excel, PowerPoint, Teams, Zoom and Visio. Experience with Smartsheet (as a PPM tool) strongly preferred.

Other

•Must be available to travel domestically and internationally as required based on business need (estimated less than 15%)

•Must effectively support varied time zones as required based on business need.

What You Can Expect

•Competitive Salary with Incentives

•Health/Dental/Vision/Life Insurance

•Flexible Spending Account (FSA) and Health Savings Account (HSA)

•401(k)

•Vacation/Sick Time and Paid Holidays

•Tuition Reimbursement

•Employee Assistance Program

•Employee Discount Program

•Training and Development Programs (Percepta College)

•Employee Rewards Program (Perci Perks)

A Bit More About Your Role
Percepta provides the equipment for this role.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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