Senior Project Manager with Contact Center

Job title: Senior Project Manager with Contact Center Speech Technologies

Work Location with Zip code: Richardson, TX 75082

Duration of the project: 12+ Months

This role requires any travel (Yes/No): NO

Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one

Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview

Detailed Job Description:

Experience 10 years in project program management, with at least 5 years in contact center or customer experience programs.

PMP or Agile Scrum certification is a plus.

Role Technical Project Manager Contact Center Programs

Lead complex contact center initiatives with strong technical acumen.

Engage senior executive client leadership and manage matrixed teams effectively.

Communicate confidently and operate independently.

Minimum years of experience: 10+ years

Education: Bachelor''s or Master of Engineering