Senior Project Operations Associate

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

At Mass General Brigham, our Population Health Services Organization (PHSO) is dedicated to improving care delivery and outcomes for the patients and communities we serve through innovative, value-based care models.

We are seeking a Senior Project Operations Associate to support key operational, data-driven, and workflow-focused initiatives across Population Health. This role is well-suited for someone who thrives in a highly collaborative, evolving environment and enjoys translating complex data and operational needs into practical, scalable solutions.

This is a senior-level individual contributor role supporting multiple programs, with a strong emphasis on data analysis, reporting, and performance insights.

General Overview

Responsible for managing multiple large-scale, data-driven projects within an assigned functional area or across multiple entities. Takes ownership of the project lifecycle by guiding teams, facilitating communication between stakeholders, and monitoring progress toward project goals. Ensures that projects are completed successfully and provides support to team members and stakeholders as they execute key deliverables.

Serves as a strategic partner in evaluating program performance, identifying trends, and supporting data-informed decision-making across Population Health initiatives.

Essential Functions

• Develops comprehensive project plans and manages projects from initiation through completion.
• Partners with stakeholders to analyze, interpret, and translate data into actionable insights and operational improvements.
• Builds, maintains, and enhances reports, dashboards, and tracking tools to support program performance monitoring and leadership visibility.
• Manages projects to ensure on-time completion according to specifications and program needs.
• Communicates regularly on project status, risks, and insights with project stakeholders.
• Owns project plans for multiple large-scale, cross-functional initiatives.
• Provides guidance and support to project coordinators and project managers as needed.
• Identifies trends, gaps, and potential risks early, analyzes impact, and develops mitigation strategies.
• Leverages strong Excel and data analysis skills to manipulate data, identify patterns, and support continuous improvement efforts.

Qualifications

Education

• Bachelor's Degree Related Field of Study or equivalent years of experience required, Master's Degree Related Field of Study preferred

Experience

• 5-7 years of experience in project management, preferably in the healthcare industry required
• 0-1 year of team leadership experience required

Knowledge, Skills and Abilities

• Strong understanding of project management principles and methodologies
• Advanced proficiency in Excel and strong comfort working with, manipulating, and analyzing data
• Experience building reports, dashboards, and presenting data insights to stakeholders
• Experience with healthcare-specific project management tools and techniques
• Excellent problem-solving and conflict-resolution skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.