Senior Property Manager

Kidder Mathews has been a leader in the commercial real estate industry for over 56 years, fostering an innovative and dynamic work culture with more than 100 best workplace awards. Now the largest fully independent commercial real estate firm in the Western U.S., Kidder Mathews has over 900 professionals across 19 offices in Washington, Oregon, California, Idaho, Nevada, and Arizona. We offer a complete range of brokerage, appraisal, asset services, consulting, and debt & equity finance services for all property types. The firm averages $9 billion in transaction volume, manages more than 58 million square feet of space, and conducts 2,400 appraisal, consulting, and cost segregation assignments annually. Join us and find out what makes Kidder Mathews one of the best places to work.

Job Summary

The Senior Property Manager is primarily responsible for the day-to-day management of all aspects of operation for the assigned portfolio and supervision of portfolio staff in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division.

Essential Functions

• Supervision
• Manage and lead a team, which may include Property Managers, Administrative Assistants, Operation Managers, Portfolio Administrators, and Portfolio Assistants, including recruitment, onboarding, supervision, scheduling, training, development, evaluation, and disciplinary action of employees
• Provide mentoring, coaching, direction, and leadership to employees to achieve company and client results
• Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture

Property Operations

• Responds to and resolves tenant concerns
• Meets with tenants as required to ensure that tenant needs are met and that high-quality property management service is achieved
• Ensure monthly physical property inspections are completed
• Partner with contractors and building engineers to follow through on any needed repairs or maintenance
• Interface with property vendors and contractors to ensure prompt response to maintenance issues
• Ensure on-going contracted vendor services are performed on schedule and on budget, ensuring services meet contract specifications
• Review contract specifications and makes necessary changes or updates
• Request, review, and recommend bids for contracted services
• Ensure budgeted maintenance and repairs are performed on schedule
• Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
• Act proactively to identify opportunities to add value to clients and clients assets

Financial and Reporting

• Partner with Property Accountants to ensure accurate and on-time accounting deliverables
• Review and approve within prescribed limits of authority vendor and contractor invoices
• Generate and/or review with Property Accountant and approve annual CAM reconciliations
• Review and approve monthly accruals
• Provide financial analysis for new leases and lease renewals
• Act as team captain for annual budgeting process in conjunction with Property Managers, Operations Managers, Property Accountants, Building Engineers, and other support staff
• Hold final accountability for annual property budgets
• Review monthly operating statements as prepared by Property Accountant
• Generate and/or review and finalize monthly operational narrative report to client
• Review and mentor Property Managers on your team in the property budget, CAM financial reporting, and corporate budget processes

Leasing

• Meet with tenants and negotiate lease renewals in accordance with Clients specified lease perimeters as appropriate
• Prepare financial analysis for new leases and lease renewals as required by client
• Encourage and promote cohesive and collaborative relationship with listing agents
• Ensure all vacant space is in market-ready condition based on individual client requirements
• Take a proactive approach to leasing and referral opportunities
• Tenant and Owner Relations
• Maintain courteous, professional, service-oriented rapport with tenants and owners
• Promote and foster confident, comfortable relationships with tenants and owners
• Supervise tenant move-in and move-out process and conduct move-in and move-out walk-throughs with tenant
• Conduct new tenant orientation
• Create tenant welcome package for new assignments
• Create tenant emergency procedures manual for new assignments

Tenant Improvement Construction

• Attend construction meetings
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
• Conduct walk-throughs as needed with Construction Manager and General Contractor and tenant during construction process
• Review final punch list prepared by Construction Manager and ensures that all punch list items are corrected
• Maintain construction file

Corporate

• Promote and foster courteous, professional, and collaborative relationships with co-workers and members of other Kidder Mathews divisions
• Administer Property Management Agreement to include tracking renewal and expiration dates, fee increases, report, and budget due dates, etc.
• Prepare annual corporate operating budget for assigned portfolio
• Review and collect receivables from clients
• Full Profit & Loss accountability for assigned portfolio
• Take proactive approach to identify and capture new business referral or consulting opportunities

Other Functions

• Perform other duties or projects as requested or required

Essential Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies, minimum knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skills and Ability
• Ability to work with minimal supervision and lead by example
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
• Good communication and organizational skills
• Ability to build relationships with clients, vendors, and internal partners
• Ability to provide excellent customer service
• Ability to speak, write, and understand English
• Demonstrated ability to read, understand, and abstract leases and contracts
• Demonstrated ability to recognize high-quality maintenance work
• Professional communication etiquette with good oral and written communication skills
• Accurate, attentive, detail-oriented with strong analytical skills
• Demonstrated financial analysis skills
• Demonstrated understanding of the budgeting process
• Demonstrated ability to function in a team environment and proactively problem-solve
• Ability to work outside of normal office hours to meet various deadlines
• Ability to prioritize and organize workload to meet daily, weekly, and monthly deadlines
• Demonstrated ability to follow through and complete tasks
• Willingness and demonstration of professional development and continual learning
• Ability to travel locally
• Must have working vehicle, valid drivers license, and current auto insurance

Education

• Bachelors Degree or a combination of education and experience
• Real Estate License required

Experience

• 7 years of Commercial Property Management experience
• 2 years of supervisory experience

Work Environment

This is a standard office environment with standard office noise like talking, office equipment, etc. In addition, this position may visit tenant sites in various settings, which can be industrial in nature with loud noises and mild fumes.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is rarely active but may require standing, walking, bending, kneeling, stooping, and crouching. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job, including close vision. The employee must sometimes lift and/or move items up to 10 pounds. The employee must be able to drive for short to moderate distances and/or times. The employee must often walk through the outdoors and various terrain environments. The employee may be required to access building roof and mechanical areas via stairways or access ladders.

Supervisory Responsibilities

Has supervisory responsibilities for up to 6 direct and/or indirect reports, including Associate Property Managers, Operation Managers, Portfolio Assistants, Portfolio Administrators, and Administrative Assistants. Has indirect supervisory responsibilities for Building Engineers.

Equal Opportunity Employer

Kidder Mathews is an equal opportunity employer and does not discriminate based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law. Kidder Mathews will accommodate candidates with disabilities to complete this application. Please contact recruiting@kiddermathews.com if you need an accommodation.

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Qualified Individuals with Arrest or Conviction Records

Qualified individuals with arrest or conviction records will be considered for employment in accordance with the Los Angeles and San Diego County Fair Chance Ordinance for Employers and the California Fair Chance Act.