Senior Property Manager

KEY RESPONSIBILITIES:

• Provide strategy and direction to assigned team members on customer engagement and customer experiences, fostering a customer centric culture within property team
• Responsible for the financial performance of the assets within assigned portfolio
• Research, prepare and implement annual budgets including coordination of revenue, operating expenses and capital expenditures for building
• Reforecast operating expenses and assist with preparation of accruals monthly
• Lead, coach, mentor and professionally develop department
• Review all invoices and submit them for payment in a manner which maximizes Highwoods operating income
• Maintain contact with customers and owner representatives to ensure solid, reliable relationships including implementation of building specific customer relation programs
• Coordinate improvement projects with construction, HVAC and maintenance teams
• Work with SmartPark to manage and maintain accurate property records for the parking garage in regard to special events revenue, if applicable, customer parking and lease commitments
• Assist with property acquisition and dispositions as
• Develop and implement ideas to reduce operating
• Administer preventative maintenance
• Negotiate and manage vendor contracts within assigned
• Assist in special projects for department as
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy
• Adhere to company, division and department policies and procedures and ensure property compliance with codes, regulations and governmental agency directives
• Review and monitor daily work order report and weekly outstanding work order report
• Initiate customer billings and assist with collection
• Coordinate customer move-ins (i.e. welcome packages, ) and customer move-outs to promote customer relations and protect the property.
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems).
• Review and provide explanations for monthly operating expense variances greater than 5% and $1000
• Assist leasing representatives during customer leasing, expansion and renewal
• Review and understand leases related to assigned
• Coordinate customer projects and follow-up on customer work
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication
• Distribute annual customer surveys and implement response plan
• Attend and follow up on all customers move in and move out punch list
• Adhere to OSHA requirements related to assigned
• Identify and implement procedures to minimize Owners' insurance
• Assist in professional development of Property Managers and Assistant Property Managers

QUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES:

• Effective organization, time management, written and oral communication skills

• Demonstrated leadership/management

• Strong interpersonal skills, detail-oriented and analytical

• Must be able to demonstrate proficiency and understanding of the following concepts:

• Consumer Price Index Increases

• Operating expense gross-ups

• Tenant Utility Metering

• Utility Rate Schedules

• Preventative Maintenance Scheduling

• Measurement of rentable usable square footage

• Computer proficiency MS Office and

• Certified Property Manager designation or candidate, or RPA designation preferred

EDUCATION/EXPERIENCE:

• Bachelor's degree or equivalent experience
• 7-10 years' experience in full service commercial property
• 5-7 years' experience directly supervising others
• Proven record of providing excellent internal and external customer
• Budgeting/reporting
• Demonstrated experience with property acquisition and/or new property start-up
• Proven experience managing capital improvement projects

Why Join Our Team

At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish.

What Sets Us Apart

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-its not just words on a page, but a way of working and living every day. We are more than just a commercial real estate company-we are in the business of creating remarkable workplaces that inspire and support growth, community and connection.

Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and video conferencing equipment. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is of a general office nature; while performing the duties of this job, the employee is regularly required to sit, stand, stoop, balance, walk, kneel, crouch, talk, hear, and see; required to use arms and hands to reach; typing on computer keyboard and using phone is required. Must be able to inspect all areas of the properties, including roof, and/or basement.

May occasionally lift, push, or pull up to 10 pounds.