Do you want to join an organization that invests in you as a(an) Senior Provider Solutions Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications The Senior Provider Solutions Specialist serves as a subject-matter expert for physician-facing technologies. They serve as an escalation point for junior level roles and physician facing technologies, assisting with resolution of issues requiring deeper knowledge, skills, or vendor/developer assistance. The role also serves as a specialist regarding process improvements, best practices, and enhancing the physician experience. They are highly skilled in training others including internal teammates and other enterprise colleagues. They actively participate in assigned projects and actionable results. The role assists in guiding team education of regulatory and governmental compliance as needed. The Senior works with an ecosystem of healthcare professionals including providers, practice staff, hospital personnel, and internal team members to provide workflow analysis, testing, training, implementation, support, and optimization technologies. They maintain collaborative relationships and engage across business units to enhance the provider experience. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and complex clinical workflows. KNOWLEDGE, SKILLS & ABILITIES: Organizational: Proven ability to organize/prioritize tasks and maintain attention to detail Flexibility to manage unanticipated changes and provide a positive voice during periods of change • Adaptable to changing environment of physician support in the healthcare industry Leadership: Demonstrated refined, highly-developed leadership skills Professional attitude and appearance Self-motivated and goal oriented Works independently; receives minimal guidance. Acts as a mentor and provides thought direction Acts as a leader within the work group. Functions as an expert for assigned applications. Communication: Demonstrated ability to lead group discussions with clinical and information technology personnel, verbally and in writing Delivers information in a clear, concise, and compelling manner to effectively engage others and achieve desired results Advanced customer-facing teaching abilities Exchanges information across departments, organization, & enterprise. Communicates independently, with a thorough understanding of subject/topic, sharing technical expertise or providing direction/instruction. Self-develops a network of relationships across multiple business areas. Assists with elevating team and others' understanding of regulatory and governmental compliance.Escalates questions as appropriate. Customer Service: Demonstrated customer service excellence Broad, advanced experience in providing high-level service to providers, clinicians, & administration Lead discussions around providing quality customer service, orientation and/or training Relationship Building: Demonstrated ability to establish and build strong relationships among all company levels, including providers and practice personnel. Ability to work well with others and lead focused discussions that facilitate/promote growth between business partners. Demonstrated fostering of positive, collaborative team culture Demonstrates conflict resolution abilities Problem Solving: Analyze and handle multiple duties simultaneously and exhibit initiative Extensive understanding of workflow and how systems are used in facilities and physician practices Work assignments are advanced/complex in nature; accountable for all assigned projects Uses best practices and in-depth knowledge and experience; applies expert analytics and/or technical interpretation to provide highly creative solutions. Clinical/Technical: Mature understanding of application support processes and workflows preferred Extensive experience supporting providers, office staff, applications, and information systems Broad expertise and/or understanding of information systems, technology, and integrations Understands and applies pertinent regulatory guidelines and government programs Demonstrated advanced computer skills EDUCATION: Bachelor's degree preferred or equivalent work experience. EXPERIENCE: Five or more years previous experience in healthcare related field preferred. Proficiency in applications support, ambulatory EHR or integrated applications preferred Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsLearn more about Employee Benefits Note: Eligibility for benefits may vary by location. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Provider Solutions Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply share Share Email X Facebook LinkedIn bookmark_border Save Job bookmark Unsave Job
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.