Senior ProWatch System Administrator (ONSITE)

We are seeking a highly motivated and customer-focused Systems Administrator to support and maintain the Company's enterprise physical security and surveillance infrastructure. The successful candidate will be responsible for the administration, maintenance, optimization, and support of Pro-Watch Access Control Systems, Genetec Security Center, ChangeGear SQL databases, and enterprise camera/video surveillance systems, while also providing support for Windows server infrastructure and related technologies.

• design and implementation of VMware vSphere and Nutanix environments
• managed Nutanix clusters
• Nutanix Administration
• Nutanix Support Specialist
• Physical Security

• Ability to intrepid, modify and write scripts and SQL queries
• Automation Scripts

Primary Responsibilities

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• Administer and maintain Client Pro-Watch access control servers and associated hardware.
• Knowledge in Nutanix Cluster Management & Deployment - required
• Support and manage Genetec Security Center servers, video management systems, and camera integrations.
• Maintain and optimize ChangeGear SQL databases, ensuring performance, availability, backup, and recovery capabilities.
• Serve as the subject matter expert for enterprise IP camera systems, video recording platforms, storage systems, and surveillance infrastructure.
• Perform troubleshooting and resolution of access control, surveillance, server, and database-related incidents.
• Coordinate hardware and software upgrades for physical security systems and supporting infrastructure.
• Monitor system health, performance, capacity, and availability across security platforms and server environments.
• Perform system patching, firmware upgrades, security updates, and vulnerability remediation activities.
• Develop and maintain disaster recovery and business continuity procedures for physical security systems.
• Create and maintain technical documentation, system diagrams, operating procedures, and support guides.
• Provide on-call and emergency support for critical physical security and surveillance systems.
• Collaborate with cybersecurity, networking, facilities, and operations teams to ensure secure and reliable system operation.
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Required Technical Skills

The ideal candidate should possess strong technical proficiency working with:

Physical Security & Surveillance Systems

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• Client Pro-Watch Access Control Administration
• Genetec Security Center administration and support
• IP camera systems, video encoders, NVRs, DVRs, and enterprise video storage solutions
• Card access systems, badge management, door controllers, and physical security integrations
• Security system troubleshooting and performance optimization
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Server & Infrastructure Administration

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• Windows Server and desktop operating systems
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• User administration, file systems, software installation, and services management
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• Active Directory administration, Group Policy, and domain services
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• Backup, recovery, and disaster recovery planning
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• Server hardware management and RAID storage configurations
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• Patch management and firmware lifecycle administration
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Database Administration

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• Microsoft SQL Server administration and maintenance
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• Database backup and restore procedures
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• SQL performance monitoring and optimization
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• Database troubleshooting and maintenance activities
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Networking & Security

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• Fundamental networking concepts including:
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  • DHCP
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  • DNS
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  • Routing
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  • Firewall technologies
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  • VLANs and IP networkin 
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• Security principles including:
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  • Access Control Lists (ACLs)
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  • Encryption
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  • Authentication and authorization
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  • System hardening
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  Monitoring & Automation
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• System health monitoring and performance analysis
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• Capacity planning and optimization
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• Scripting and automation experience (PowerShell preferred)
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• Reporting and technical documentation development
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Qualifications

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• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline preferred.
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• Minimum 8 years of Information Technology experience supporting enterprise server environments and critical infrastructure systems.
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• Experience supporting physical security systems, access control platforms, video management systems, or related operational technology environments strongly preferred.
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• Strong troubleshooting and problem-solving skills.
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• Excellent verbal and written communication skills.
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• Strong customer service mindset with experience providing end-user support.
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• Well-organized, detail-oriented, and capable of managing multiple priorities while meeting deadlines.
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• Demonstrated ability to make sound technical and business decisions.
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Additional Requirements

• Ability to lift and transport server, network, and security system equipment when required.
• Ability to provide after-hours, on-call support for critical systems.
• Willingness to work overtime and flexible hours to support scheduled maintenance and emergency response activities.
• Ability to travel to Company locations as necessary.
• Valid driver's license required.
• Ability to successfully pass a NERC CIP Personnel Risk Assessment Background Check.
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