Senior Quality Assurance Analyst

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Develop and execute formal test plans to ensure the timely delivery of high quality and frequently complex technology projects. Work as part of a larger project team with both the business partners and technology teams to ensure that test plans include both functional and non-functional requirements. Document all test results and where defects are discovered assist in the resolution with the technology teams and business partners.

Key Responsibilities

• Design and develop the test approach, test plan and test schedule to effectively validate technology projects on both functional requirements and technical specifications. Write test cases/scripts, create test data and document expected test results. Design processes for test case automation and test execution. Review system specifications and documentation at appropriate points in the System Development Life Cycle (SDLC). Define, track and publish quality assurance metrics related to each project.

• Effectively plan, manage and execute the testing process to validate that all functional and non-functional requirements are met. Maintain records of all test results using the designated tool set. Provide consistent and timely test execution status reporting to the project team and business partners. Review system and functional documentation as part of the testing process and make suggestions for changes or improvements where required. Actively participate in project phase end review sessions.

• Manage and actively participate in the test defect resolution process; including producing comprehensive defect descriptions, identify the cause, scope, risks and impact of a problem and facilitating defect reviews. Provide feedback to technology teams and business partners on design and usability improvements. Validate all product fixes and escalate issues that may affect the schedule, budget or quality of the product or testing process. Verify compliance of test processes on all projects.

• Translate business partner needs in to functionally sound test plans. Analyze and understand industry testing and compliance requirements in addition to specific business partner requests and needs. Participate in business requirements discussions, design sessions and functional specification reviews with the technology teams and business partners. Ensure that test plans adequately test the functionality, interfaces, performance, and data integrity of the project.

• Demonstrate an expert knowledge level of and be a vocal champion for the use of quality assurance principles, advanced testing tools, processes, quality control methodologies and other technology advances. Develop, continually improve and document the Ameriprise testing standards and procedures. Ensure that the appropriate testing methodologies are applied on all assigned projects. Incorporate industry standard quality assurance testing standards and tools in to the Ameriprise testing processes.

• Deliver quality process training to technology teams and act as an internal quality consultant to advise and influence business partners and the technology teams. Provide testing expertise and coach/mentor the testing team around best practices in quality assurance methodologies, practices and techniques (this includes more junior Quality Assurance Analysts as well as the broader technology project teams). 

Required Qualifications

• Bachelors degree or equivalent years of experience.

• 5+7 years software testing experience.

• Demonstrated use of advanced automated testing tools.

• Experience understanding and writing SQL queries.

• In depth quality assurance testing experience within the Financial Services industry (i.e. broker-dealer, advisor distribution, asset management, insurance, etc.).

• Advanced user experience within the assigned technology domain.

• Skilled knowledge in testing concepts, tools and methodologies working in a highly regulated environment/industry.

• Effective written and verbal communication skills.

• Excellent problem-solving skills and attention to detail.

• Demonstrated experience using version control systems and automated testing tools and using scripting languages.

• Expert level knowledge with the Software Development Life Cycle (SDLC) concepts

Preferred Qualifications

• Functional knowledge of assigned assets - from both the technical and user perspective.

• Demonstrated use of advanced automated testing tools like Selenium/Cypress.

• Strong understanding of HTML & DOM Structure and CSS.

• Experience working on debugging proxy server tool like Fiddler, Charles.

• Knowledge on content delivery network (CDN) like Akamai.

• Knowledge on content management system (CMS) .

• Knowledge on performance testing and having knowledge on tools required to run tests.

• Knowledge on Accessibility practices and testing.

• Knowledge on web analytics: example Adobe or Google.

• Experience using JIRA.