This is a hands-on quality leadership role for someone who enjoys being on the floor, investigating issues and solving problems alongside the team, rather than working from behind a desk all day. You'll be leading a quality team that takes real pride in what they do.
There's genuine room for growth here. This position is designed with long-term advancement in mind, and as the company continues to expand, it offers a clear path to greater responsibility for the right person.
What You'll Do
Oversee daily operations for a quality auditors working across multiple shifts, reviewing open issues and directing follow-up based on inspection and measurement data.
Serve as the primary point of contact for customer quality complaints, acknowledging issues, opening investigations, and personally verifying defects on the production line.
Lead root cause investigations (8D, 5-Why, fishbone/Ishikawa) with cross-functional teams and drive corrective and preventive actions through to closure.
Perform statistical review of quality measurement data, including process capability studies and Gauge R&R, to identify and correct process issues.
Weigh in on release/hold decisions for affected product in collaboration with site leadership, and communicate outcomes directly to customers.
Support internal, third-party, and supplier audits, and help maintain the site's quality management system documentation.
Conduct routine quality inspections across the facility.
Travel occasionally to customer or supplier sites to verify issues firsthand.
Mentor and develop quality auditors/technicians, and step in to cover shifts when needed to keep production moving.
What We're Looking For
2+ years leadership experience, coordinating schedules and assigning tasks to quality auditors and technicians.
5+ years of overall Quality Assurance experience in fast-paced, high-volume manufacturing environments.
Hands-on experience personally leading root cause investigations (8D, 5-Why, and/or fishbone), corrective and preventive actions.
Strong working knowledge of statistical process control, process capability analysis, and gauge R&R.
Comfortable spending real time on the production floor, working directly with operators, auditors, and lab personnel.
Experience communicating directly with customers on quality issues, comfortable being a primary point of contact.
A proactive, resourceful approach to problem-solving. Genuine curiosity and a willingness to actively dig into issues.
Willingness to travel occasionally to customer or supplier locations when a situation calls for it.
A college degree with relevant coursework is preferred.
Relevant quality certifications (ISO Internal Auditor or similar) are a plus.