Senior Quality Systems Engineer

Senior Quality Engineer

Our client is seeking a Senior Quality Engineer to support and enhance their Quality Management System while driving the resolution of customer complaints, warranty claims, and supplier quality issues. This individual will serve as a key resource for corrective action initiatives, root cause investigations, supplier quality activities, and continuous improvement efforts across the organization.

The ideal candidate will bring a strong manufacturing quality background, experience working within an ISO 9001 environment, and a practical understanding of fabrication, machining, welding, and assembly processes. This position offers the opportunity to work cross-functionally with internal teams, customers, and suppliers to improve product quality, strengthen quality systems, and drive long-term operational excellence.

Key Responsibilities

• Lead Customer Corrective Action Requests (CCARs) from initiation through closure.
• Partner with internal stakeholders to investigate and resolve nonconformance and warranty-related issues.
• Drive root cause analysis, product failure investigations, and corrective action implementation to prevent recurrence of quality issues.
• Communicate corrective action status and maintain accurate documentation within the ERP system.
• Analyze quality data and identify opportunities for process improvement across internal operations and the supply base.
• Review and process remote quality inspections submitted by suppliers, ensuring compliance with quality requirements.
• Conduct supplier site inspections and support supplier quality improvement initiatives.
• Participate in supplier evaluations and quality audits as needed.
• Provide guidance and training on Root Cause Analysis methodologies and other quality tools.
• Support the ongoing development, maintenance, and enhancement of the Quality Management System (QMS).
• Collaborate with engineering, operations, supply chain, and customer-facing teams to drive quality improvements and support business objectives.

Qualifications

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to effectively engage suppliers, customers, and internal stakeholders.
• Proven analytical and problem-solving capabilities.
• Experience utilizing structured problem-solving and root cause analysis methodologies.
• Proficiency with Microsoft Office applications; ERP system experience is preferred.
• Ability to manage multiple priorities and drive projects to completion.
• Comfortable operating in a fast-paced manufacturing environment.
• Demonstrates accountability, initiative, and a continuous improvement mindset.

Education & Experience

• Bachelor's degree in Engineering, Manufacturing, Quality, or a related technical discipline, or equivalent experience.
• Broad knowledge of fabrication, machining, welding, and assembly processes.
• Experience working within an ISO 9001-certified Quality Management System.
• ASQ certifications and/or ISO 9001 certifications are preferred.
• Experience with supplier quality, corrective actions, warranty investigations, and manufacturing quality systems strongly preferred.

This is an onsite position in Lebanon, OH

Compensation is $85k-115k DOE