Senior Real Estate Customer Account Manager - OnSite

This position is contingent upon contract award. Hiring for this position will proceed only if BGMG receives the award. Position SummaryThe Senior Customer Account Manager owns the day-to-day relationship with assigned tenant organizations in a federal multi-tenant building, coordinating their requests, tracking commitments, and supporting occupancy transitions from onboarding through departure.Key Responsibilities

• Establish and maintain a customer account plan for each assigned tenant organization
• Maintain tenant points of contact and identify each tenant's occupancy status, requirements, and open concerns
• Prepare for and support tenant meetings, including agendas, briefing materials, and meeting records
• Maintain tenant issue, commitment, decision, and action item logs, and track items through resolution
• Coordinate tenant requests involving facilities, security, information technology, and finance
• Support tenant onboarding, expansion, contraction, and departure activities, including readiness reviews
• Identify recurring service issues and recommend systemic improvements to client leadership

Required Qualifications

• Bachelor's degree, from an accredited institution
• 8 years of real estate customer, account, occupancy, or tenant management experience
• Experience supporting complex institutional, corporate, or government customers
• Demonstrated ability to coordinate across multiple service organizations on a customer's behalf
• Strong written communication, briefing, and facilitation skills
• Ability to pass a federal security investigation for unescorted building access

Location: Washington, DC 20548 (onsite presence required)Schedule: Core business hours, Monday through Friday, excluding federal holidaysEmployment Type: Full-time, contingent upon contract awardSecurity: Selected candidate must pass a security investigation for unescorted building access; an existing federal clearance may be submitted for review in place of a new investigation

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