Position Details
Position Information
RecruitmentPosting Title Senior Receptionist Patient Scheduler Job Category Staff & Executive - Administrative & Support Department RSDM - OMFS
Overview
New Jerseys academic health center Rutgers Biomedical and Health Sciences RBHS takes an integrated approach to educating students providing clinical care and conducting research all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating universitywide RBHS includes eight schools a behavioral health network and five centers and institutes that focus on cancer treatment and research neuroscience advanced biotechnology and medicine environmental and occupational health and health care policy and aging research.
Our faculty are teachers clinicians and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine dentistry pharmacy public health nursing biomedical research and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick including Piscataway and at locations in Newark Scotch Plains Somerset Stratford and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick Newarks University Hospital in Newark and other affiliates.
Through this community of healers scientists and scholars Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers The State University of New Jersey is seeking a Senior Receptionist Patient Scheduler within the Department of Oral and Maxillofacial Surgery at the Rutgers School of Dental Medicine RSDM.
Under general supervision the Senior Receptionist Patient Scheduler carries out a variety of front desk services serves as a receptionist maintain appointment schedules request charts post payments enters and updates patient demographic and insurance information and collect copayments. The Senior Receptionist Patient Scheduler also ensures that all registrations are complete and accurate and that pertinent data is obtained from patient and entered into the computer system or updated as needed. Additionally the Senior Receptionist Patient Scheduler develops and maintains good customer relations skills.
Essential Duties and Responsibilities include the following
Registers patients presenting for treatment at Rutgers School of Dental Medicine. Enters all demographic and insurance information into appropriate computer system. Checks patients identification as required by RSDM policies. Audits patients data such as address to ensure the information is current. Obtains a copy of the patients MedicaidMedicaid HMO card each month verifies and updates information as needed. Ensures that the designated insurance copayment is collected before patients are seen by students. Greets patients and visitors and explains clinic procedures and answers routine questions. Accurately schedules appointments. Provides patients with information such as directions pre-visit instructions insurance form requirements etc. Responds with good customer service to patient inquiries or transfers as appropriate to a financial coordinator. Directs patients to the correct area of the dental school Special Needs Pediatric Dentistry Oral Med etc.. Informs students of their patients arrival. Takes messages for students and advises them of patient appointments. Confirms appointments with patients. Reviews list of patients scheduled and outstanding balances to ensure that we are in compliance with NJDS Standard Operating Procedures and that patients are not delinquent. Calls patients with scheduling recall reminders and advises them as needed to make payments. Arranges for scheduling with financial coordinators if required.
FLSA Nonexempt Grade 155
Salary Details
Minimum Salary 23.090 Mid Range Salary 23.590 Maximum Salary 24.300
Offer Information
The final salary offer may be determined by several factors including but not limited to the candidates qualifications experience and expertise and availability of department or grant funds to support the position. We also take into consideration market benchmarks if and when appropriate and internal equity to ensure fair compensation relative to the universitys broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include Medical prescription drug and dental coverage Paid vacation holidays and various leave programs Competitive retirement benefits including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits when applicable Life insurance coverage Employee discount programs
Position Status Full Time
Working Hours Standard Hours 35.00 Daily Work Shift Day
Work Arrangement This position requires a fully on-site work arrangement.
Union Description Teamsters 97
Payroll Designation PeopleSoft Seniority Unit
Terms of Appointment Staff - 12 month Position
Pension Eligibility PERS
Qualifications
Minimum Education and Experience Two 2 years of progressively responsible clerical experience required including receptionist and scheduling duties.
CertificationsLicenses Required
Knowledge Skills and Abilities Excellent interpersonal and communication skills. Must be computer literate including proficiency in Word and Excel.
Preferred Qualifications Preference will be given to those with hospital or medical office setting. Associates degree preferred but not required. Bilingual preferred but not required.
Equipment Utilized
Physical Demands and Work Environment
PHYSICAL DEMANDS Computer work will be extensive. Lifting up to 25 lbs.
WORK ENVIRONMENTMedical Office setting moderate noise level.
Special Conditions
Posting Details
Posting Number 26ST0845
Posting Open Date 04242026
Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences RBHS Home Location Campus Newark RBHS City Newark State NJ
Location Details
Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals if employment will commence during Flu Season Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidates offer of employment or disciplinary action up to and including termination.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race creed color national origin age ancestry nationality marital or domestic partnership or civil union status sex pregnancy gender identity or expression disability status liability for military service protected veteran status affectional or sexual orientation atypical cellular or blood trait genetic information including the refusal to submit to genetic testing or any other category protected by law. As an institution we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address httpuhr.rutgers.edunon-discrimination-statement
Supplemental Questions
Required fields are indicated with an asterisk . Do you have two 2 years of progressively responsible clerical experience including receptionist and scheduling duties Yes No
Applicant Documents
Required Documents ResumeCV
Optional Documents