Senior Recruiter

Job Title

Senior Recruiter

Education

High School

Location

Chester, VA - 0012 - Chester, VA 23836 US (Primary)

Category

Human Resources

Salary Grade

Date Needed By

6/24/2026

Job Type

Full-time

Travel

0 - 10%

Job Description

Position summary:

The Senior Recruiter will be part of a team responsible for building and maintaining CTI's active talent pipeline for the CMS CCO Programs and workforce at the Chester, VA facility ensuring that fully vetted, SCA-compliant candidates are available to meet Maximus headcount directives within days of activation requests. This role manages evergreen postings, cultivates community and veteran hiring partnerships, administers pre-hire assessments, and coordinates background investigation initiation. This role is critical during Open Enrollment Period ramp-up and must be capable of rapidly scaling hiring output to meet surge demands.

Essential Duties and Responsibilities:

Job duties include the following: (Other duties may be assigned.)

• Lead team of recruiters toward achievement of a recruiting goal.

• Maintain evergreen job postings on all major job boards for all CCO roles.

• Cultivate and manage relationships with community colleges, workforce development boards, and veteran service organizations in the Chester/Richmond, VA area.

• Build and maintain active candidate pools across three pipeline tiers: Pre-Hire (Warm) Bench, Training Bench and Alumni/Rehire Bench.

• Coordinate the staffing agency partnership relationship for surge capacity activation when organic pipeline flow is insufficient.

• Administer CTI's pre-hire assessment for all CSR candidates measuring aptitude for customer service success.

• Initiate and track background investigations for all candidates. Ensure all checks are completed prior to Day 1.

• Confirm E-Verify eligibility for all new hires within three business days of hire date.

• Submit and manage OEP Ramp-Up Recruitment Tables to Maximus timely during Ramp-Up periods.

• Submit Daily Training Reports (DTRs) timely during OEP ramp up in coordination with the HR manager.

• Maintain a continuously updated candidate database and provide pipeline health metrics to the HR Manager and Site Manager.

• Execute rapid-backfill hiring processes when attrition is identified. Target time-to-fill metrics communicated by the Program Manager.

• Coordinate with HR Manager on Maximus eligibility reviews before extending rehire offers.

• Track and report diversity and veteran hiring metrics in alignment with CTI's Hire Vets and EEO Commitments.

• Attend and actively participate in all required meetings and updates.

• May be required to plan and participate in off-site events such as job fairs, community outreach, etc.

• Attendance and punctuality are essential functions of this position.

• May have the ability to telework based on the needs of the organization.

• Work is primarily sedentary.

• Available for work from 0700 to 1900

• Bachelor's degree in Human Resources or Business Administration preferred, or equivalent work experience in related field. PHR or SPHR a plus.

• 2 year's experience in high-volume recruiting, preferably in a federal government staffing or contact center environment.

• Experience managing multi-channel sourcing strategies and maintaining active candidate pipelines.

• Familiarity with SCA wage determinations and their role in candidate compensation communication.

• Experience with applicant tracking systems (ATS) and candidate database management

• Thrives under deadline pressure during surge recruiting periods.

• Experience with E-Verify and federal employment eligibility verification processes.

• Knowledge of federal employment law, EEO requirements, and government contractor HR obligations.

• Ability to communicate effectively in English, both verbally and in writing.

• Uses good judgment, ability to make independent decisions and proactively solve problems as required.

• Must be organized and have strong time management skills.

• Must have PC skills (Microsoft Office).

• Basic math skills required.

• Ability to interact with all levels of management and staff.

• Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.

• May be required to work holidays.

• Ability to pass a federal and local criminal background investigation.