Senior Regional Sales Coordinator
Dow Jones is a provider of global business news and information services. Owned by media giant News Corp., the company publishes The Wall Street Journal and other newspapers, newswires, Web sites, newsletters, databases and magazines, as well as produces radio and television. Other well-known media properties from Dow Jones include Barrons, Dow Jones Newswires, MarketWatch, Investor's Business Daily, Financial News, Private Equity News & WSJ Pro.
Position Summary
The role of the Senior Regional Sales Coordinator (RSC) is to work closely with the Enterprise Sales Team to ensure that clients experience a first-class relationship with Dow Jones and support the smooth operational processes for B2B sales of The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Financial News, and Private Equity News.
Key Responsibilities
TEAM LEADERSHIP & OPERATIONAL EXCELLENCE
Onboard and train new Regional Sales Coordinators, ensuring they understand systems, workflows, and compliance standards.
Act as the primary point of contact for the RSC team regarding system updates, process changes, and tool optimization (e.g., CRM updates).
Lead the development, documentation, and maintenance of RSC-related Standard Operating Procedures (SOPs) to ensure team consistency.
Collaborate cross-functionally with all internal teams supporting Enterprise sales to identify operational efficiencies and establish best practices.
Gather feedback from the RSC team to identify process bottlenecks and partner with management to implement solutions.
ANALYSIS AND REPORTING
Compile regular or ad-hoc reports on account usage, billing, and client business
Prepare user or usage reporting in partnership with local internal teams
Partner with the internal teams to resolve billing issues
Calculate and process credit and debit adjustments with Accounts Payable team
ACCOUNT SET-UP
Prepare Sales Order Forms according to specific billing requirements for new accounts, additional services, closed accounts, address and contact changes
Collect confirmation documents to verify customer orders, cancellations or changes
Scan Order Forms, contracts and all related information, plus update information in global CRM system
Electronically file contracts and sales orders
CUSTOMER AND CLIENT LIAISON
Initiate product trials for new/additional users from Dow Jones, and third party vendors
Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied
Communicate with Clients to resolve user count and service discrepancies
STRATEGIC PROJECTS
Special projects as requested by sales management and internal teams
Champion operational projects aimed at scaling the efficiency of the RSC function.
Qualifications
YOU HAVE:
Minimum of 3-4 years of proven success in customer engagement, B2B sales, or sales operations/support
Demonstrated experience mentoring, training, or peer-leading in a professional setting.
Proven track record of building successful cross-functional relationships and alignment across multiple operational teams.
Exceptional written and verbal communication skills, with the ability to clearly explain complex processes and system changes.
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent organizational skills with a keen attention to detail
Strong technical aptitude; experience creating documentation, user guides, or SOPs is highly preferred.
Proficiency in Microsoft Office suite & Google Drive, and advanced familiarity with global CRM workflows.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
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Business Area: Dow Jones - Industries
Job Category: Sales
Union Status:
Union / A clear and likely internal candidate
Base Pay Range: 70,000 - 90,000
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest newsgathering operations globally.
It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
Req ID: 54037