Senior Relationship Officer

Relationship Manager

Role Profile

Role Title: Relationship Manager

Designation: Relationship Manager

Function: SULB/ Business

Administrative Reporting: Branch Business Manager

Functional Reporting: Branch Business Manager

Dec 2024

Job Purpose:

• The primary responsibility of the Relationship Manager is to source business from the open market and connectors to achieve business targets as per the organizational goal.

ROLE SPECIFICATION

Role Title

Relationship Manager

Employee Interviewed

Reports To

Branch Business Manager

Company

Muthoot FinCorp Limited

Function/Department

Secured & Unsecured Lending Business

Written By

Johnson & Parthasarthi

Approved By (Jobholder)

Approved By (Immediate Superior)

Date (Written On)

11th Dec'24

ROLE SUMMARY

Relationship Manager will be responsible for maintaining quality portfolios across all the processing centers. RO needs to follow all necessary regulatory requirements and compliance. This role requires communication skills in the local language.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

Business Development

Drive business growth by identifying new business opportunities, developing relationships with key stakeholders.

He needs to source and empanel new connectors on every month

To find new micro markets and empanel good quality referral partners to scale up Micro LAP business.

Work in the Area assigned by the Branch Business Manager and generate leads

Cold Calling to the potential customer base to generate business

Daily Sales Calls as per the Plan submitted to BBM

To find, nurture and develop excellent relationships with the Referral Partners and Connectors

KEY CHALLENGES

• Technology

KEY DECISIONS TAKEN

NIL

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

• Credit
• Legal
• Technical
• Operations
• Customers
• Connectors
• External Legal team
• TEAL
• MAATRUM (legal & technical)

KEY ROLE DIMENSIONS

Geographical Coverage-

No of Direct Reportees-

Total Team Size -

Portfolio -

50 to 100 KM

Nill

Nill

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Good communication, including local language and interpersonal skills.
• Good understanding of the local geographical market.
• Knowledge of business mortgage loans, products, processes, and regulations
• Knowledge upgrading on latest regulatory norms.
• Good in collaboration with internal & external partners.

EDUCATION / EXPERIENCE

Minimum Qualification: Any Graduate

Nature of Experience: 3+ Years experience in similar industry.