Senior Rep Account Revisions - Finance

General information

Career area

Customer Care

Country

United States

Work Location(s)

2911 Lake Vista Drive, TX

State

Texas

City

Lewisville

Remote?

No

Ref #

22779

Posted Date

07-21-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Are you passionate about helping others and building lasting relationships? As a Senior Representative Account Revisions-Finance, you'll be at the heart of our customer experience, connecting with customers over the phone to resolve title concerns, auto and lease contract changes, and affidavits. Every conversation is a chance to showcase your problem-solving skills and create meaningful partnerships with our customers.

In this dynamic role, you'll dive into researching payments, analyzing documents, and managing account revisions, all while delivering Ally's commitment to a premier auto-finance servicing experience. You'll play a key part in executing our strategic vision, ensuring every interaction is seamless, high-quality, and leaves a positive impression-whether you're working with consumers, dealers, or your peers.

If you thrive in a collaborative environment and are excited to make a real impact, we invite you to join our team and help us set the standard for excellence in auto-finance servicing!

Ally Work Location for this role is: Lewisville, TX only (Hybrid, in-office requirement is Tuesday through Thursday, Monday and Wednesday are WFH)

The Work Itself

• Ensure processes are done thoroughly, accurately and per documented procedures in accordance with legal/policy requirements.
• Accurately update systems of record and databases Strive for first contact resolution.
• Complete transfer of ownership documentation for contractual obligation
• Look for means of improving as well as promoting low effort customer experience in line with all quality and compliance standards.
• Maintain strict confidentiality with customer, employee, and company information.
• Immediately implement and maintain control when procedural changes are presented.
• Assists with training and coaching of new team members.
• Assists others within department - leading departmental projects or activities including facilitation of team meetings/huddles.
• Acts independently and handle most complex customer service related situations, including escalated customer calls.
• Involves management of process gaps, customer issues and proposed resolutions.
• Take lead on projects and builds collaboration with other business units.
• Offers and supports the implementation of solutions/process improvement suggestions/process changes.
• Prioritize workload in order of importance to enable self and team to meet established objectives and deadlines and propose strategic actions.
• Actively participate in meetings and process review sessions by providing insight/Subject Matter Expertise (SME) knowledge.
• Manage Liable Parties on Auto contracts through retail assumptions, co-buyer to guarantor, or transfer of lease obligation
• Follow Customer Identification Program (CIP procedures) as required by BSA/AML
• Complete back office administration tasks in relation to Recoveries/ Account Revisions

The Skills You Bring

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications

• Strong understanding and usage of Advantage
• Spanish speaking a plus
• Capable of prioritizing workload to meet deadlines and established objectives.
• Ability to accurately follow documented procedures and update systems of record without errors.
• Capable of handling customer interactions professionally, including resolving issues on the first contact and managing escalated calls.
• Demonstrated understanding of the importance of maintaining strict confidentiality with sensitive customer, employee, and company information.
• Willingness and ability to quickly learn and implement new procedures or process changes.
• Willing to assist and support team members, participate in meetings, and contribute to group projects or activities.
• Ability to identify process gaps, propose solutions, and support process improvements.
• Comfortable updating databases, managing documentation, and completing administrative tasks using standard office software.
• Understanding of the need to follow legal, policy, and compliance requirements (such as Customer Identification Program procedures).

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $49920 - $62732.8 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.