Senior Resident Services Coordinator

• Provide individualized support with housing stability, public benefits, employment readiness, and budgeting.
• Respond to resident concerns, including mediation, crisis intervention, and conflict resolution.
• Partner with onsite case managers and external service providers to ensure wraparound support for residents.
• Use trauma-informed approaches in responding to behavioral health needs, including de-escalation and mental health crisis intervention.
•  Support residents experiencing food insecurity by coordinating food bank programs and connecting to nutritional supports.

• Develop inclusive resident engagement strategies through one-on-one outreach, meetings, and events.
•  Facilitate resident community activities that strengthen relationships, reduce isolation, and promote mutual support.
•  Connect residents with civic engagement and leadership opportunities, including EBALDC’s Resident Leadership Council.
•  Mentor emerging resident leaders and support their development as advocates for community change.

•  Maintain strong collaboration with Property Management to support residents at risk of eviction or experiencing safety issues.
• Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.
•  Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
• · Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
•  Work closely with Property Management to assist residents at risk of eviction, offering support, intervention strategies, linkages and referrals to community-based services.
• Build and sustain partnerships with local organizations (mental health providers, workforce programs, advocacy groups) to expand resident support networks.

• Track resident outcomes using EBALDC data systems, ensuring accurate case notes and reports.
•  Support funding proposals and grant reporting with program data, success stories, and resident feedback.
•  Maintain up-to-date records of resident interactions and service referrals.
•  Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
•  Ensure compliance with data tracking requirements and confidentiality standards.
•  Prepare and submit required reports and participate in quality assurance initiatives.
•  Assist in evaluating program effectiveness and recommend improvements.
•  In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
•  Report incidents such as child, dependent adult, and elder abuse in accordance with state law

• Minimum of 4–6 years of experience in social services, with at least 2 years working in PSH or with similar populations.
• Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
• Experience partnering with external agencies and service providers.
• Strong written and oral communication skills; bilingual ability in Spanish, Cantonese or other languages is highly desirable.

• Proficiency with Microsoft Office and database management systems.
• CPR/First Aid certification (training provided if not current).
• Ability to pass DOJ and other required background checks.

• Provide direct support to residents around housing stability, public benefits, employment readiness, and budgeting.
•  Partner with case managers, service providers, and local agencies to strengthen wraparound supports.
•  Coordinate food security programs and connect residents with community resources.
•  Build resident leadership and foster a sense of community through engagement activities.
•  Collaborate closely with Property Management to identify and support residents at risk of losing housing.
  
  Why Join EBALDC?
•  Competitive salary and benefits package
•  Ongoing training and professional development
•  A supportive, diverse, and inclusive workplace
•  The chance to make a real difference in the lives of Oakland residents

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