The Senior Retail Operations Manager is a key leadership role responsible for driving retail performance and operational excellence at Houston Bush International Airport. Serving as the second‑in‑command for retail operations, this position partners closely with the Director of Retail Operations to deliver strong financial results, exceptional customer experiences, and well‑led retail teams across a multi‑brand airport retail environment. This role owns the day‑to‑day retail operations, develops management talent, and ensures consistent execution of company and brand standards while maintaining strong relationships with internal teams, brand partners, and stakeholders.
Salary - $65,000 - $79,000 plus annual bonus!
Resposibilities:
- Partner with the Director of Retail Operations to achieve revenue, expense, and profitability goals while monitoring KPIs across all retail locations
- Lead day‑to‑day operations for all stores, serving as the primary decision‑maker in the Director's absence and driving sales improvement by store, category, and brand
- Analyze market trends, customer behavior, and competitive activity to inform operational strategy
- Ensure consistent execution of SOPs, operational reviews, opening/closing procedures, and full compliance with company policies, brand standards, safety, and visual merchandising guidelines
- Collaborate with ACDBE partners and evaluate SOP effectiveness, recommending improvements based on performance data
- Lead, coach, and develop retail management teams; support hiring, promotions, performance management, and a positive, inclusive workplace culture
- Oversee labor management, timekeeping, inventory control, vendor relationships, and supply chain coordination to ensure cost‑effective, fully stocked operations
- Partner with brand and marketing teams to ensure brand compliance and execute promotional and marketing initiatives driving measurable results
Qualifications:
- 6+ years of combined education and professional experience, including at least 2 years leading retail or operations teams.
- Bachelor's degree in a related field may substitute for up to 3 years of experience
- Strong knowledge of retail operations, including compliance, visual merchandising, inventory systems, brand standards, and applicable federal, state, and local safety requirements
- Experience in travel retail or multi‑brand environments preferred
- Proven ability to lead, coach, and develop high‑performing teams in a fast‑paced environment
- Strong business acumen, problem‑solving, and delegation skills with the ability to manage competing priorities
- Demonstrated commitment to customer service excellence, operational consistency, and brand compliance
Opportunity, growth, and meaningful rewards! We offer:
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- *401(k) retirement plan
- *Company paid life insurance
- *Tuition reimbursement
- Employee discounts across all company brands
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program - refer a friend and earn a bonus
- Benefits may vary by position so ask your recruiter for details.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
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Nearest Major Market: Houston