Senior Revenue Cycle Manager

Purpose:

We are seeking an experienced Senior Revenue Cycle Manager to lead AR performance, billing accuracy, collections, and revenue-related internal controls across our senior living portfolio. This role operates within a decentralized, multi-community model where billing and collections are executed at the community level.

The ideal candidate is a strong communicator who can establish standardized processes, hold community teams accountable, and deliver clear reporting and insights to operational and accounting leadership.

Essential Job Functions:

• Own AR performance across all communities, including AR aging, collection rates, bad debt, and revenue cycle KPIs; identify risks, drive corrective actions, and ensure achievement of organizational targets
• Lead the AR function through a direct-report AR Manager (team of 6), overseeing revenue cycle operations within ALIS and establishing standardized billing, collections, and revenue cycle processes across communities
• Provide oversight, coaching, and performance accountability for community Business Office Managers (BOMs) related to billing accuracy, collections performance, and adherence to revenue cycle policies and standards, partnering with Operations leadership when corrective action is needed.
• Serve as business owner for the Sunbound platform and other revenue cycle technologies, driving adoption, optimization, user training, process improvements, and system enhancements.
• Support and oversee Medicaid billing processes across multiple states, partnering with community teams, operational leadership, and external vendors to ensure accurate billing, timely collections, and compliance with state-specific requirements
• Ensure accurate revenue cutoff through timely move-in and move-out accounting and effective coordination with Accounting during month-end close
• Lead monthly analysis of revenue drivers and revenue cycle performance, including revenue trends, AR aging, collections performance, bad debt, occupancy impacts, and payer mix variances; provide insights and recommendations to leadership in partnership with Accounting
• Partner with FP&A and IT to develop Domo dashboards, reporting, and KPIs that improve visibility and support decision-making
• Own revenue cycle internal controls, including monitoring billing accuracy, rate integrity, and adjustment activity; drive corrective actions and serve as the primary ALIS controls contact during external audits
• Lead revenue cycle initiatives involving process, policy, system, and technology improvements across communities, including workflow automation, electronic leasing, digital payment adoption, and other initiatives that enhance billing accuracy, collections performance, operational efficiency, and the resident experience
• Support Accounting leadership with audit requests, revenue cycle documentation, and other cross-functional initiatives
• Assist with special projects and other duties as assigned

Minimum Eligibility Requirements:

• Bachelor’s degree in Accounting, Finance, Business, or a related field
• 5–8+ years of experience in revenue cycle, billing, or accounts receivable
• 2+ years of leadership or people management experience
• Strong understanding of AR processes, collections dynamics, and revenue cycle operations
• Experience analyzing AR aging and revenue trends to drive performance improvements
• Demonstrated ability to work cross-functionally with Operations and Accounting teams
• Strong analytical, problem-solving, and communication skills, both written and verbal
• Experience in senior living, healthcare, or multi-location service environments preferred