Senior Revenue Operations Implementation Specialist

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What you'll do

We are looking for a highly motivated, results oriented, and passionate Senior Revenue Operations Implementation Specialist to join our Revenue Strategy department. The primary focus of this position will be supporting the quote to cash processes through the successful enablement of rate application, creation of protocols for campaign creation, audit large data sets to find anomalies and errors and much more. Success will be measured through your ability to accelerate revenue within campaign operations and supporting the monthly billing protocol. The right person for this role is a seasoned team player, has the ability to collaborate and drive solutions with various internal departments, excels at problem solving through critical analysis, and is challenged by process review and continuous improvement. With a heavy emphasis on detail oriented and audit work, this person would love to get into the weeds to help find errors while applying contracts to cash procedures. Core responsibilities include:

• Salesforce administration with campaign Quote and Order management
• Perform regular data quality Q/A and clean-up within Salesforce, CPQ, and other systems as necessary
• Spearhead revenue impacting projects focused on operational efficiency
• Maintain various records and files; such as contracts database, rates, and MSA's
• Support and build system audits for completeness, accuracy, and compliance against organization and policy standards
• Lead, communicate, and train users on system processes through content creation and sharing
• Spearhead team projects on new process implementation and current process improvements while prioritizing requests and resolving escalations
• Maintain contracted rate data correctness within internal systems
• Requirements gathering, organization, execution, and testing of revenue impacting initiatives
• Understand basic marketing campaign transaction types (CPM, POM, etc.) across revenue streams (Managed Service, Programmatic, etc.) and apply appropriate contracted rates into the CRM (Salesforce)
• Collaborate with internal department stakeholders within Sales Operations, Sales, Account Management, Finance, Accounting, Billing, Legal, and others, on strategic initiatives and workflow support mechanisms
• Own the creation of training materials and documentation in partnership with Commercial Training and Onboarding to ensure new and existing members of the department are aware of current campaign and contracting workflows
• Spearhead team projects on new process implementation and current process improvements while prioritizing requests and resolving escalations
• Maintain and enforce standardized processes, while creating and supporting non-standard deals and custom operational workarounds that unlock revenue
• Perform workload and system audits for completeness, accuracy, and compliance against organization and policy standards
• Provide insights, guidance, and data to manager on team performance
• Special projects and tasks as identified by management

Who you are

• 4+ years experience in Revenue Operations, Sales Operations, Contract Management, Finance, Deal Desk, or similar role, preferably within a media / AdTech environment
• Bachelor's degree in Business Administration or equivalent
• Experience with Salesforce.com required; with knowledge on how to generate reports and working with Salesforce CPQ strongly preferred
• Strong analytical and project management skills required
• Excellent written and verbal communication skills; Must be comfortable presenting business cases and proposals to senior executives
• Experience in the design, implementation, and support of revenue generating workflows preferred
• Experience in creating and managing individual and team KPIs and goals
• Excellent understanding of contracting globally, with comprehension of detailed pricing models and strategies
• Critical thinking and change management skills within dynamic organizations
• Ability to prioritize and work in high volume environment

The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $62,000 to $101,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Ability to work well with cross functional teams (Sales, Account Management, Finance, Accounting, Billing, Operations and Legal) and influence as well as build relationships with these teams

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!