Senior Sales and Event Coordinator

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Legacy Resorts encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch). Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to treat all guests as if they were company in their own homes. Staff members are no exception to this rule. Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic! GENERAL PURPOSE OF POSITION The Senior Sales & Event Coordinator plays a key role in supporting the resort's Group Sales and Events departments by cultivating client relationships, coordinating day and overnight groups, weddings and special events, contributing to business development initiatives, and driving exceptional guest experiences from initial inquiry through post-event follow-up. The ideal candidate is looking for a career in sales and events. They should be highly organized, self-motivated, and proactive, with the ability to manage multiple priorities while identifying opportunities to enhance the guest experience and support departmental growth. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (additional duties may be assigned as business needs require): General Key Responsibilities Serve as a primary point of contact for prospective and existing guests through phone, email, and in-person communication, from initial inquiry through post-event follow-up. Cultivate and maintain strong relationships with guests to encourage repeat business. Conduct professional site tours for prospective business. Prepare and process all documents for business from initial proposals through final billing Coordinate and collaborate with multiple resort departments to ensure accurate communication, seamless event execution, and an exceptional guest experience. Identify and implement opportunities to improve processes, enhance the guest experience, and contribute to departmental sales and operational success. Primary Responsibilities: Events Manage event inquiries from initial contact through the planning process by preparing proposals, contracts, timelines, and other event documentation Coordinate weddings, banquets, meetings, and special events from initial inquiry through final execution. Coordinate with clients and resort departments to coordinate all event details, ensuring expectations are met and events are executed successfully. Oversee event setup and provide on-site coordination, including directing ceremonies, managing event timelines, and proactively resolving issues as they arise. Complete post-event billing and ensure all financial details are accurate and finalized. Assist with the marketing and promotion of the event division through promotional campaigns, trade and bridal shows, social media Coordination and other outreach initiatives to increase brand awareness and drive bookings. Coordinate and manager housing blocks associated with events Group Sales Support Group and Corporate Sales by managing assigned accounts, cultivating relationships with new and existing clients, and providing exceptional customer service throughout the sales and booking process. Review and coordinate group agendas, itineraries, and event details for accuracy while identifying and resolving scheduling or operational conflicts. Prepare correspondence, contracts, agendas, and other group communications as needed, particularly when clerical support is unavailable. Participate in sales meetings by contributing updates, ideas, and strategic recommendations. Lead on-site coordinator for assigned groups, acting as the primary liaison between clients and resort departments to ensure successful guest experience. SCHEDULE REQUIREMENTS This position requires a flexible schedule based on business needs and seasonal demand. Evening, weekend, and holiday availability is required during peak event seasons. The ability to work extended hours as needed to ensure the successful execution of events is essential. QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Prior experience in sales, events or hospitality preferred but not required- training provided LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent communication and interpersonal skills. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. REASONING ABILITY To apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Strong organizational and time management skills. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for long periods, walk and use hands regularly. Must be able to sit, bend or lift up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working at this job, the employee encounters the slight risk of radiation because of working on the computer. They also experience noise at a moderate level. DRESS CODE Professional business attire is expected at all times while representing the resort. Business-appropriate clothing, including dress slacks, collared shirts, blouses, dresses, skirts, and dress shoes, is required. Company-provided uniforms or event-specific attire may be required for weddings, special events, trade shows, or promotional activities. Culture: Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)We promote teamwork and cooperationWe celebrate our staff with appreciation/holiday partiesCareer development and advancement Benefits: Medical, Dental, and Vision for Full Time, Part Time and Seasonal employeesCompany-paid Life insurance for Full-Time employeesShort Term Disabilities plans, Life and Pet insurance401k with employer match529 College Savings PlanGenerous Paid Time Off package, Paid Sick & Paid FMLA Flexible & Dependent Care Saving Account (FSA)Complimentary birthday dollarsEmployee Crisis Fund/ Benevolent FundComplimentary Day PassesFree use of many facilities, sports complex discounts, golf discounts, wellness programsDozens of local employee retail discounts **Full benefit details will be disclosed during new employee orientation**