Senior Sales Associate - Hermès Mumbai

General Role

As a senior sales associate, you will be the face of the Maison for our iconic standalone Fort store, delivering an exceptional client experience that reflects our heritage and values. Third largest store of Hermes India, you will be responsible for all sales activities. You will drive sales, nurture long-term client relationships and uphold the highest standards of service in line with the local commercial strategy defined by management.

Major Responsibilities:

1. Sales Excellence:

• Achieve the individual sales target on monthly basis
• Contribute actively towards achieving the collective target to support the store sales budget
• Strong retail sense, at ease with numbers
• Build a strong portfolio of clients (including VIC's)
• Team player spirit
• Respect of the Brand integrity and capacity to bring quality in sales as per management requirement

2. Client Engagement:

• Create memorable experiences as per Group CX guidelines
• Anticipate clients' needs and requests
• Recruit 5 to 10 new clients on monthly basis
• Clienteling activities to be performed on weekly basis
• Keep customers informed about new products or services, changes, etc.
• Communicate the feedback gathered through in-store activities to the store management

3. Inventory & Operations

• Responsible for the daily store operations
• VM contribution to maintain a pleasant shopping environment consistently with the brand image
• Remain disciplined by adopting the 5S + Smart Ops process
• Provide guidance and training to junior SAs or newcomers
• Strong support for all retail or communication events (clients list)
• Billing sales in line with business requirement
• Other duties as assigned by store management

4. Compliance

• Capacity to handle invoicing process in line with defined internal processes
• Strict respect of our internal procedures linked to compliance & ethics
• Exemplary attitude & behavior in FOH & BOH

Requirements & Capabilities:

• At least 4-6 years of relevant experience in luxury industry
• Proven track record for sales
• Impeccable grooming and professional demeanor aligned with luxury standards
• Strong Interpersonal skills (communication)
• Passion for luxury retail industry
• Genuine interest in fashion and understand high-quality products
• Fluent in English, Hindi, French basic knowledge is an advantage
• Basic computer skills