Senior Sales Manager (Mission Critical Services)

We're seeking a strategic growth leader to support our mission critical infrastructure programs! As a Senior Sales Manager to lead customer-facing initiatives that support data center construction programs through tailored project support and material management solutions. This role will oversee customer relationships and operational execution to ensure seamless coordination across procurement, logistics and project delivery. As a Senior Manager- Sales, you will provide strategic direction and progressive leadership to achieve sales and profit goals within multiple locations or a largescale location with sales revenue above $50M or significant complexities. You will design and recommend sales and marketing programs and set short and long-term sales strategies. You will manage a team of direct reports who typically have managerial responsibilities.

Responsibilities:

• Develops and administers sales plans to ensure customer satisfaction, assigned quota attainment, good reference accounts, and highly skilled and motivated staff.
• Partners with marketing to develop and implement sales marketing programs and initiatives.
• Determines annual sales and gross profit plan by implementing marketing strategies and analyzing trends and results.
• Establishes sales objectives by forecasting and developing sales quota for territories.
• Projects expected sales volume and profit for existing and new product lines and customers.
• Maintains sales volume, product mix and selling price by keeping current with market supply and demand, changing trends, economic indicators and competitors.
• Coordinates order service by directing account representatives and executives on quotations, proposals, project order management techniques, and customer complaint resolution.
• Establishes and adjusts billing margin by monitoring costs, competition and market conditions and negotiating cost side levels.
• Manages sales staff by recruiting, selecting, orienting and training employees.
• Maintains sales staff results by coaching employees, planning, monitoring and appraising job results.
• Develops and maintains relationships with top customers.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and participating in professional societies.
• Forecasts and communicates intricate details to senior business managers.
• Interfaces with internal support departments to establish positive customer experience.
• Partners with suppliers to maintain customer relationships, provides training to staff, and executes marketing programs and initiatives.
• Partners with various internal departments to troubleshoot issues such as inventory and operations.

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree- Sales, Business Administration, Engineering, or relevant field preferred
• 3+ years prior experience with managing a sales team and sales programs
• 5+ years prior professional sales experience in related industry
• 5 years managing staff and programs at national, district or regional level preferred
• 7 years related industry professional sales preferred
• Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources
• Demonstrated understanding and execution of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Strong verbal, written, analytical, persuasion and interpersonal skills
• Ability to exercise teamwork, leadership, and flexibility
• Excellent time management and computer skills
• Ability to travel up to 50%

Working Environment: Outside Sales- Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Can be exposed to outdoor weather conditions.

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