Senior Sales & Marketing Coordinator

Position Summary

DMP is hiring a Senior Sales & Marketing Coordinator (SSMC) to fulfill several missions. With the cross-functional support from senior Sales, Marketing, Business Planning, Product, and Program team members, the SSMC will execute -

• Sales operations incl. sales planning, and accounts payable/accounts receivable support
• Customer and partner engagement incl. quote support & contract review support.
• Market research, marketing communications & trade event support, etc.
• Based upon achievements and business needs, duties will evolve.

Main Duties and Responsibilities

• Sales Operations
  • Coordinate and support departmental projects to ensure alignment with established financial targets and timelines.
  • Sales planning: Salesforce system owner for opportunity forecasting. Coordination with sales and business planning.
  • Sales support for quote & contract review, business cases, contract life-cycle. Coordination with sales and program management.
  • Sales support for accounts payable & accounts receivable activity in sales & marketing areas. Coordination with purchasing and accounting.
  • Sales support for ISO-certification audits
  • Account Plan Support the development of and maintenance of account plans.

• Inside Sales
  • SSMC is responsible to liaise effectively & professionally with clients, partners and others to ensure high satisfaction with DMP products and services. Most of all, the SSMC must develop effective, credible, and reliable relationships with clients and all internal stakeholders through integrity, effort, teamwork, and ownership.
  • Communicate well with clients, staff, and other stakeholders (verbal, written).
    • Learn DMP’s technologies and business, and effectively communicate DMP interests and requirements quickly, accurately, completely and with credibility.
    • Issue resolution: address and resolve customer-related issues as they arise, promptly; engaging team members as needed.
    • Document customer meetings and communicate customer requirements.
    • Learn and implement automotive industry problem-solving skills.

• • Grow Revenue by supporting the DMP account team with new proposals to expand revenue opportunities. Obtain customer requirements and define opportunities.

• Marketing
  • Conduct Market Research
    • Study technologies, key performance indicators, and automotive market information to assist in the development of proposals, external announcements and internal communications.
    • Conduct both routine and targeted Market Research to transform market trends, customer needs, and competitive landscape into product messaging and communications.

• • Develop Marketing Collateral
    • Under direction of senior staff, create compelling sales & marketing materials such as presentations, digital maps, physical collateral, social media content, and trade event collateral.
    • Support product demos, POCs, etc.
    • Support Trade Events in person, as needed.

• • Provide Support for Marketing Communications
    • Work closely with marketing, product management, and sales to develop effective product messaging, collateral and announcements for trade events, website, and other internal and external communications.
    • Provide project support for trade events as directed.
    • Support other core marketing activities as directed.

• Teamwork & Skillset
  • The SSMC plays an important role at the intersection of Sales, Marketing, Product and Program, and Accounting. Communication, teamwork, and ownership are vital.
  • The SSMC must have demonstrated high performance in project management, spreadsheets, written and verbal communications.
  • Diligent customer service is the backbone of the role.
  • High attention to detail is required (verbal and quantitative)
  • Potential to analyze current processes and systems: identify and implement activities to improve efficiency and effectiveness of sales and marketing activities. (kaizen)

Skills, Qualifications and Assets

• Bachelor’s Degree required. Major preferences include Data Science, Communications, Business. Must present a record of high achievement and involvement.
• Three years of work experience in customer support roles is required.
• High proficiency with MS Excel and Salesforce is required.
• Working knowledge of GIS (ARC-GIS/QGIS)platforms is a plus.
• Experience or comfort with technical and/or legal writing, public speaking, and developing presentations is preferred
• Flawless command of English in written and spoken form. 
  • Japanese, German, Korean or Arabic language proficiency a plus.

Work Environment

• Office environment: the position is at DMP NA’s company headquarters in Livonia MI.
• Business Travel to support customer meetings and trade events (10%).

Disclaimer

This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP retains the right to change or assign other activities to this position.

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