Senior Sales Operations Analyst

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

As a Senior Sales Operations Analyst, you'll be the analytical and operational partner for our Sales and Insights teams. You'll turn complex retail deduction data into clear, compelling business cases that help suppliers protect revenue, recover deductions, and make smarter decisions.

In this role, you'll support our go-to-market (GTM) strategy by creating ROI analyses for prospects, enabling Sales with actionable insights, and empowering Customer Success to deliver measurable value to our clients. If you thrive on solving problems with data, designing better processes, and influencing strategy through insights, this role puts you at the heart of how SPS Revenue Recovery drives growth and impact for suppliers. As a Senior Analyst, you'll help support our Enterprise Analyst on high-level business problems and Enterprise deals.

Key Responsibilities:

• Data-driven ROI analysis: Partner with Sales and Insights to build ROI audits for prospects - analyzing multi-retailer data to calculate total, retailer-specific, and category-level returns on investment.
• Business case development: Support Account Executives and Retail Insights Managers in crafting persuasive value stories for prospects and clients, including pricing strategies, time savings, and deduction recovery potential.
• Customer success enablement: Provide ad-hoc analysis to support upsell opportunities and contract negotiations.
• Dashboards & reporting: Build and maintain intuitive dashboards, reports, and KPI tracking to give leadership visibility into performance and opportunities for improvement.
• Process improvement: Identify opportunities to streamline and optimize sales processes, ensuring teams can move faster and smarter.
• Operational insight: Proactively surface trends and insights that inform sales strategies, product positioning, and revenue forecasting.
• Confidentiality & trust: Handle sensitive client and revenue data with discretion and integrity while influencing strategic decisions across teams.
• Perform other duties as assigned.

Required Qualifications:

• Proven Experience: Bachelor's degree and 3-5 years of experience in Sales Operations, Revenue Operations, Business Operations, or data analysis - ideally within a B2B SaaS or supply chain-focused environment.
• Revenue Recovery Knowledge: Understanding of the retailer deductions space, how it impacts suppliers, and common deduction codes for retailers like Walmart, Amazon, and Target.
• Analytical & Detail-Oriented: Advanced skills in quantitative analysis, modeling, and data visualization to turn raw numbers into actionable insights.
• Tech-Savvy: Proficient in Microsoft Excel and Office Suite.
• Clear Communicator: Able to translate complex data into clear, actionable recommendations for stakeholders at all levels; lead audit conversations as needed with cross-functional partners.
• Problem Solver: Naturally curious and proactive in identifying gaps, resolving issues, and improving processes.
• Adaptable & Self-Motivated: Comfortable working in a fast-paced, evolving environment while managing multiple priorities with precision.
• Key Skills: Advanced Excel & Microsoft Office, ROI/business case development, retail deductions & revenue recovery analysis, dashboard & KPI reporting, cross-functional and stakeholder communication.

Preferred Qualifications:

• SQL experience.
• Power BI experience.
• CRM tools (Salesforce) experience.
• Familiarity with AI tools (e.g., Claude) to support data analysis and process efficiency.

Location:

This role follows a hybrid work model for candidates based in Rogers, AR and is also open to 100% remote candidates in the U.S.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $69,030.00 - $90,000.00 USD. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

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Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.