Senior Sales Operations & Business Development Manager

Reporting to the Chief Growth Officer, the Senior Sales Operations & Business Development Manager will help build more consistent sales practices across Northwest Center's current and emerging sales activity.

This role is primarily focused on sales operations, including pipeline management, CRM discipline, sales reporting, forecasting support, KPI tracking, and follow-up across assigned sales activity. Northwest Center is developing more consistent sales practices, so the right person will need to be comfortable creating structure, improving visibility, and helping teams with consistent habits.

Direct business development or selling activity may be part of the role, but it is expected to be secondary to building the sales operations discipline needed to support consistent, visible, and accountable sales activity at Northwest Center.

This is a hands-on role for someone who likes bringing order to a developing sales environment while also helping move selected revenue opportunities forward.

Location: Seattle, WA

Salary: $120K - $140K

Commission for 2026: 1% of collected revenue on assigned closed business only, capped at 10% of base for 2026

What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
• 17 Accrued Paid Time Off Days Annually
• Annual Floating Holidays, Parental Leave, and Paid Compassion
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program, including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25 per month
• Student Loan Contribution Program - $50 per month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.touchpointsonline.com/

Key Responsibilities:

• Monitor leads, pipeline activity, customer engagements, and sales KPIs across identified sellers and business areas
• Track progress against sales goals, performance expectations, and accountability standards established by the CGO
• Support the CGO in developing and implementing consistent sales systems, tools, routines, and practices across identified sellers and business areas
• Support onboarding and training related to sales tools, CRM usage, pipeline expectations, and reporting practices
• Create sales dashboards and recurring reports for executive leadership as needed
• Analyze sales trends, pipeline movement, conversion data, and activity patterns to identify opportunities for improved follow-up, forecasting, and sales execution
• Develop and maintain forecasting tools and models to support budgeting, pipeline reviews, and organizational planning
• Maintain CRM data standards, reporting expectations, and usage practices across identified sellers and business areas
• Support targeted business development and assigned selling activity, including prospecting, follow-up, proposal support, and advancement of selected opportunities
• Maintain assigned sales goals tied to approved business development activity

Requirements:

• 6+ years of B2B sales, sales operations, revenue operations, or sales enablement experience, including experience improving sales processes, pipeline discipline, or CRM adoption
• Experience supporting sales activity across multiple teams, territories, service lines, or business areas
• Experience creating structure, follow up, and accountability across teams or business areas without direct reporting authority
• Strong understanding of CRM systems such as Microsoft Dynamics, Salesforce, HubSpot, or similar platforms
• Demonstrated success in pipeline management, KPI tracking, forecasting, and sales process improvement
• Experience supporting or carrying assigned sales goals
• Degree in Business, Marketing, Communications, or related field (or equivalent job experience)

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.

At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and to improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.